Infusion Scheduling Coordinator - North County - 137284

Under the supervision of the Cancer Center Infusion leadership, the Infusion Scheduling Coordinator will schedule appointments for Infusion, Fast Track and Laboratory in all infusion departments and areas. As part of this role, they will update and ensure accurate patient demographics, disposition appointments, and collaborate with the Authorization team.

This position will work closely with physicians, nurses, staff and other UCSD departments and staff. The Infusion Scheduling Coordinator is responsible for typical duties including excellent customer service, answering multi-line incoming calls, scheduling appointments, confirming authorization for scheduled services, managing scheduling work queues, managing Epic messages, and returning calls from messages left on the schedulers direct line, on a daily basis. Other duties are assigned as needed.

• Three (3) years of previous related experience working in a large healthcare organization.

• Patient scheduling experience.

• Experience with patient check-in/check-out and cash handling.

• Proven experience with insurance and authorization.

• Customer service experience in a large healthcare organization. Excellent written and verbal communication skills.

• Detail-oriented and able to multitask.

• Working knowledge of medical terminology.

• Infusion scheduling experience.

• Experience working in Oncology or any cancer-related clinic setting.

• Previous call center experience.

• Epic trained.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• This position schedules infusion treatment for Encinitas, Vista and Rancho Bernardo Infusion Center.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

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The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.