CSE Labs Technician

This is an in-person position

This position is not eligible for H-1B visa sponsorship.

Objective / Overview

The CSE Labs are often the first exposure to CSE-IT that students encounter. We want the computer labs to be as professional, clean, and operational as possible. This is a first level user support position responsible for the operational readiness of the instructional labs and assisting in identifying and maintaining the needs including printing, software, and facility needs. Responsibilities also include backend oversight and maintenance from monitoring to troubleshooting equipment to hardware replacing/upgrading.

Technical Support (35%)

• Field incoming tickets and resolve promptly
• Troubleshoot, rectify issues and escalate problems when needed
• Consult with faculty and students on lab instructional hardware and software needs
• Maintain and administer lab computer monitoring systems (Sassafras)
• Install and configure operating systems, software, and hardware on various platforms
• Coordinate with vendors for support, arrange repairs, and computer orders
• Take ownership of complex, recurring lab issues, driving problems through to resolution, including coordinating necessary vendor support, internal networking teams, or software development required for a permanent fix

Physical Support & Maintenance (40%)

• Maintain CSE-IT equipment (computers, KVM, printers, lab supplies, etc)
• Perform daily lab inspections for assigned locations
• Identify needed repairs and cleaning
• Work with University Facilities and other vendors

Lab Support Process Management and Improvement (15%)

• Assist lab manager in the development and management of Lab Support processes
• Coordinate student lab worker(s)
• Assist with maintaining/updating/creating CSE-IT Knowledge base documentation

• Attend and participate in appropriate CSE-IT meetings and events
• Participate in related CSE and University professional groups and/or Communities of Practice to ensure the needs and interests of the College are represented
• Special projects as identified

• A BA/BS degree; or a combination of related education and work experience to equal four years
• Previous experience working with computers, IT, AV, and/or related equipment
• Knowledge of desktop computing hardware and peripherals, common operating systems and applications
• Skill to problem solve and diagnose technical problems in the field
• Exceptional verbal and written communication skills, with a demonstrated ability to be patient, collaborative, and professional when working with diverse stakeholders, including high-level academic staff
• A strong, demonstrated ability and willingness to quickly learn, adopt, and deploy new technologies and technical skills in a self-directed manner

• Experience working with Linux, Windows, and Mac operating systems
• Experience with ITSM ticketing systems (Team Dynamix, Service Now, etc.)
• Successful experience communicating with and serving the technical needs of faculty and students
• Self-starter with the ability to work independently in a professional, customer service environment

CSE-IT provides technology services to support the mission of the College of Science and Engineering. CSE-IT stands as a dedicated advocate for faculty, staff, and students, ensuring reliable and proactive support for the college and its departments. We support and uplift others, and respect contributions, promoting good work-life balance and cooperation within the team. We accomplish our goals by being visibly responsive, having a future mindset, and fostering faculty success.

Pay Range: $24.98-$27.38/hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).