Bilingual Broker Agent Service Specialist - Miami FL, Phoenix AZ, and Minnetonka, MN

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Positions in this function provide support for our year-round Language Strategy by supporting consumers with specific Language needs through end-to-end call handling or acting as an interpreter based on license status. The Team also supports our Group Retiree Consumers in a Sales Support capacity to provide education to Retiree's who are offered custom plan benefits.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am to 10:00pm CST). It may be necessary, given the business need, to work occasional/mandatory overtime that could include a Saturday.

This is a Hybrid role - working a combination of onsite and at home. 2 days are required in office per week.

Work Locations:

• Phoenix, AZ: 430 North Scottsdale Road, Tempe, AZ 85288
• Minnetonka, MN: 9800 HEALTH CARE LANE, MINNETONKA, 55343
• Miami, FL: 1000 NW 57th Court, Miami, FL, 33126

If you are located within Miami, FL; Tempe, AZ; or Minnetonka, MN, you will enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Primary Responsibilities:

• Primary support for consumers and members needing in-language support
• Support inbound call volume with potential for occasional outbound for consumers and members
• Provide education during Q3 and Q4 for Group Retiree inbound call volume
• Uptrained to support Group Retiree prospective member chats through LivePerson technology. This includes completing enrollment applications through LivePerson as applicable. This is an uptraining after 1 year in the role and based on license status
• Flexible and ability to adapt to special projects/campaigns to support year-round business needs.
• Use knowledge of Medicare product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products and assist the prospective member in selecting a product that best meets their unique needs
• Accurately and thoroughly complete and submit required documentation, consistent with Medicare requirements and guidelines
• Meet and maintain requirements for agent licensure, appointments, and annual product certification

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 6+ months of customer service/sales experience
• Health insurance license in state of residence OR ability to obtain within 6 months of starting employment
• Intermediate level of proficiency with computer and Windows PC applications, including the ability to learn new and complex computer systems and apply for phone and off-phone activity
• Ability to read, write, and speak fluently in English and 1 of our target languages: Spanish, French, Mandarin, Cantonese, Tagalog, or Vietnamese
• Flexibility to work assigned shift within the hours of operation (Monday - Friday 7am - 10pm CST)

Soft Skills:

• Ability to type and talk at the same time and navigate through multiple screens
• Ability to follow outlined process and business expectations
• Ability to multi-task in a fast-paced environment
• Comfortable navigating between multiple computer systems running concurrently to search and share information with the consumer
• Flexible to workflow changes and alter course when appropriate
• Open to coaching and development
• Ability to successfully field inbound and outbound calling campaigns
• Consumer centric mindset

Telecommuting Requirements:

• Reside within Minnetonka, MN, Miami, FL, OR Phoenix, AZ
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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