APeX Claims Team Lead
Clinical Systems - Business Applications Job Summary As the Team Lead, you will provide both technical and people leadership for a team of analysts responsible for supporting and enhancing Epic Claims applications and peripheral systems. This role blends hands-on application expertise with leadership responsibilities, ensuring high-quality delivery, team development, and cross-functional collaboration.
The Team Lead will serve as the primary point of escalation for issues within the assigned applications, oversee enhancement reviews, assist with project scoping, and participate in Epic TS standing meetings. You will guide the team through the complexities of claims workflows, documentation needs, and industry standards, ensuring that software solutions are optimized to meet operational and regulatory requirements.
Key responsibilities include:
- Managing the day-to-day activities of the Claims Analyst and 3rd Party Applications team, ensuring clear priorities, timely deliverables, and effective coordination across projects.
- Mentoring and developing analysts by sharing knowledge of workflows, processes, and best practices.
- Driving collaboration across teams, building consensus, and leading complex decision-making in alignment with organizational goals.
- Actively identifying risks and barriers, facilitating resolution of conflicts, and ensuring project objectives are met with quality and efficiency.
- Coordinating work across multiple initiatives to maintain an integrated and consistent approach to Epic implementation and support.
This position requires strong leadership and communication skills, the ability to influence without direct authority, and a commitment to supporting the success of both individuals and the broader team. Successful candidates are decisive, collaborative, and skilled at balancing multiple priorities in a fast-paced environment.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $133,300 - $219,500 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description Clinical Systems and Health Informatics are responsible for all aspects of the UCSF electronic health record software, Epic, also known as Apex (Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates, and community partners. The Apex Claims Team Lead will take a leadership role in collaborative work with other Apex application teams, clinical/business operations, and guide them to enhance and maintain the Epic electronic health record. The Team Lead oversees analysts and participates in providing excellent customer service to end-users, tracking issues, and following up as appropriate.
Applicants must be able to adhere and emulate Clinical Systems culture and core values as stated below: "People First: Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF's future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver."
Our Team Core Values include:
- Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
- Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
- Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis.
- Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
- Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.
Required Qualifications
- Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
- Certification: Epic Resolute Hospital Billing Claims and Electronic Remittance Administration
- 5 years of related clinical applications experience
- Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
- Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
- Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
- Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
- Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
- Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
- Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
Preferred Qualifications
- Certifications:
- Epic Resolute Hospital Billing Administration
- Epic Resolute Professional Billing Administration
- Epic Chronicles Database Programmer
- Epic Caboodle and Clarity Data Model Certification
License/Certification
- Certification: Epic Resolute Hospital Billing Claims and Electronic Remittance Administration
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 006039 CLIN APPLICATIONS PROFL 4 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Campus Mission Center Building (SF) Additional Shift Details M-F 8:00 - 4:30 |
University of California - San Francisco Campus and Health
Oct 25, 2025