Team Lead-Unlicensed - Mental Health 382

"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare

Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Telecare AdROC provides case management services to adults, aged 18 and older, who utilize emergency rooms, inpatient settings, and crisis services to regularly manage their mental health and substance use needs. Through a "whatever it takes" outreach and engagement approach, these programs help reduce the need for inpatient and emergency room care while improving mental health outcomes for the members served by connecting members to supports and resources available within their community. These programs work specifically with Alameda County residents who are not yet connected to county healthcare services. Program staff will provide linkages, supports, and resources to help community members remain in the least-restrictive, most self-sufficient, and recovery-oriented settings possible. The goals of these programs include reducing inpatient and emergency room care and improving mental health outcomes in Alameda County.

What You Will Do to Change Lives

Under direct supervision of the Clinical Director/Administrator, this entry-level management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. Fulfills appropriate level of services for new members served as outlined in the essential functions. Employees in this role are required to participate in a structured on-call rotation, remaining accessible and prepared to respond to work-related needs within a designated timeframe. Rotations are scheduled in advance. While on-call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.

Shifts Available:

Full-Time; 8:30 AM - 5:00 PM | Days: Monday - Friday

Expected starting wage range is $76,640.99 - $94,601.94. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

QUALIFICATIONS

Required:

* Master's Degree and one (1) year of experience in mental health setting

* One (1) year supervisory experience required or supervisory training within six (6) months of employment

* Licensed eligible or waivered mental health professional as confirmed by State regulatory/licensing board (e.g., ASW, IMFT, or PCCI)

* Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

* All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.

Willingness to use the company vehicle to drive clients to appointments and groups, etc.

Willingness to use your personal vehicle to drive clients to appointments and groups, etc. (weekly mileage reimbursement at the IRS rate)

Preferred:

* Outpatient clinic or community mental health service with 2 years of direct clinical

* Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts is highly desirable

* RN or Registered Psychologist

* Two (2) years of supervision post-masters experience in behavioral health setting

ESSENTIAL FUNCTIONS

* Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders

* Functions as scheduling coordinator and service plan supervisor for the team; ensures coordination of clinical and administrative team functions including scheduling of staff and members served

* Directs the day-to-day clinical/administrative operations of assigned team, ensuring all members served receive services as indicated in their treatment plan

* Oversees and monitors accuracy of medical records

* Safeguards members served confidentiality

* Promotes a high involvement culture by aligning the team around common objectives in order to ensure contract outcomes, ACT fidelity, and organizational standards are met and maintained

* Ensures staff documentation, assessments, and paperwork meet federal, state, county, and organizational standards and timelines

* Completes clinical assessments and determines the appropriate level of services for new members served

* Uses person centered approaches and can supervise others in their use

* Understands payer documentation requirements and can supervise others to meet these requirements

* Develops, updates, and implements individual service plans

* Partners with leadership to identify and mitigate risk, and to improve care

* Abides by established policies, procedures, and standards of care in accordance with published ACT Standards

* Provides consistent supervision, including support, feedback, clinical consultation within scope of practice, and clear expectations for meeting job standards and promotion of professional growth

* Tracks, maintains, and ensures compliance with contract expectations and outcomes

* Establishes strong customer and community relations

MCRT Programs:

Supervises the assigned call center staff and provides back up telephone screening, triage and referral services as well as performing other Essential Functions for the program type

o Plans, organizes, and directs the triage of crisis calls and appropriate clinical responses for assigned business schedule

o Provides 24 hour on-call (cell phone) coverage as needed

o Oversees referrals to the program and assists with determining appropriate level of care

Arizona Programs:

o Practices psychotherapy for the purpose of assessment, diagnosis and treatment of individuals, couples, families and groups specifically related to license (social work, counseling, marriage and family, or substance abuse)

* If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

* If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

If employed at a 24/7 program, employees in this role are required to participate in a structured on-call rotation, remaining accessible and prepared to respond to work-related needs within a designated timeframe. Rotations are scheduled in advance. While on-call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

* Ability to work effectively as a member of a multidisciplinary team

* Clinical philosophy and administrative practices must align with and promote Telecare recovery beliefs, mission, and vision

* Ability to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members served, and other service providers

* Thorough understanding of the rights of members served and related legal processes

* Effective written and verbal communication

* Ability to assess safety risks

* Excellent driving skills

* Ability to easily build rapport

* Within three (3) months of employment, ability to apply financial requirements for billing and learn billing codes

* Ability to audit progress notes and treatment plan for payer compliance and quality

* Familiarity with stages of change and motivational interviewing

* Within three (3) months, ability to apply strength-based supervision

What's In It For You*

* Paid Time Off and Sick Leave: For Full Time Employees

* Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)

* Free CEUs, free Supervision for BBS Associate License, coaching and mentorship

* Online University Tuition Discount and Company Scholarships

* Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan

* For more information visit: https://www.telecarecorp.com/benefits

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to reach, twist, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, stand, walk, push, pull and do simple and power grasping and to occasionally drive.

EOE AA M/F/V/Disability