New

Commercial Life Sciences Solution Architect - AI (Pharma, Digital Health & Patient Engagement)

Syneos Health/ inVentiv Health Commercial LLC
paid time off, sick time, 401(k)
United States, New York, New York
Oct 25, 2025
Description Our Culture & Team We're not just building AI-we're building human-in-the-loop solutions within a collaborative, patient first environment: Career Growth & Development Matter We believe learning never stops. Our team benefits from structured career paths, internal mentorship, and opportunities to expand into new roles-from technical deep-dives to leadership or strategic advisory. Collaboration is in Our DNA We thrive on cross-functional teamwork. At Syneos teams co-create across business, tech, and patient advocacy, you'll work shoulder-to-shoulder with strategic advisory teams, offshore/onshore data science & engineering teams and our pharma/biotech clients -enabling faster innovation, shared learning, and deeper alignment with patient needs. Impacting Patient Lives at the Core Everything we build exists to improve patient outcomes. Our mission of empowering employees to deliver better care for patients, not just better digital health tools, you'll design AI-powered patient companions, patient engagement tools, and other digital health tools that directly touch real people-helping us live our purpose every day. About You You are a visionary builder & problem solver-equally comfortable designing prototypes and MVPs as well as presenting to board-level sponsors. You thrive at the intersection of AI, healthcare, and business strategy. With your deep technical grounding and industry experience, you'll architect transformative AI solutions that genuinely improve patient engagement and deliver measurable value to pharma organizations. Join us, and you'll be part of a team where talent grows, collaboration sparks creativity, and patient impact drives passion. Role Overview We're seeking an experienced Solution Architect to spearhead the design and sale of agentic AI solutions tailored to pharmaceutical leaders in digital health. You will combine deep technical expertise in autonomous AI agents with strategic understanding of pharma workflows-focusing on patient services, engagement, and digital companions. Your mission: translate complex business needs into transformative AI deployments that elevate patient experience and operational efficiency. Key Responsibilities Pre-sales & Strategic Advisory Collaborate with commercial advisory consulting teams to identify new opportunities, tailor solutions to client needs, and accelerate adoption of our data products. Support pre-sales activities, including RFP responses, solution demos, stakeholder workshops, and technical presentations to prospects and existing clients. Present architectural strategies, tenets and product/architecture roadmaps to senior pharmaceutical executives, aligning solutions with budgetary constraints, business and commercial goals. Develop data architecture designs, data governance/ data architecture frameworks, technical approaches, technical scope and partner with engineers on building accelerators, MVPs and demos. Solution Architecture & Design Define end to end architecture for agentic AI systems (planning, memory, reasoning, multi-agent orchestration) Integrate with existing pharma platforms: EHRs, CRMs, clinical trial systems, patient portals, ensuring compliance with standards (FHIR, GxP, HIPAA, FAIR) Establish guardrails, escalation pathways, observability, and LLMOps/AgenticOps best practices Technical Leadership & Implementation Prototype and oversee design, build and deployment of agentic AI pilots (e.g. Personalized Patient Outreach, Medication Adherence & Side Effect Management, Prediction Model for disease progression) Collaborate with cross-functional teams-product, engineering, MLOps-to operationalize data pipelines, microservices, and agent orchestration layers. Ensure robust MLOps pipelines with model monitoring, drift detection, and responsible AI governance. Client Engagement & Thought Leadership Serve as trusted technical advisor to pharma stakeholders (VP, SVP Digital Health, Patient Engagement) during pre- and post-sales. Present architecture blueprints, ROI frameworks, risk assessments, and compliance strategies. Capture feedback and collaborate with Life Sciences Commercial teams (i.e. Value & Access, Sales Operations, Brand Strategy, Digital Health, Patient Services) to evolve scalable agentic solutions. Qualifications Required 7+ years as a Solution Architect/Consultant creating AI-powered systems, with 3+ years experience in generative agentic AI. 5+ years in healthcare or pharma, implementing enterprise systems (EHR, clinical workflows, patient applications). Strong AI architecture & deployment know-how: Microservices, REST APIs, CI/CD data pipelines, cloud platforms MCP, RAG, AgentDNS, A2A Protocol, AI workflow automation, AI Memory Management, LLM Evaluation & Observability, Autonomous Planning & Reasoning, Custom Embeddings & Vector Search Skilled in Python, prompt engineering, LLM integration, and tool-based agent frameworks (e.g. LangChain, Semantic Kernel) Expertise in standards: HIPAA, FHIR/HL7, GxP, FAIR. Preferred Hands-on experience with agentic frameworks and multi-agent architectures Exposure to MLOps/AgenticOps for production LLM systems. Background with patient engagement tools or digital companion deployments Pharma domain expertise: clinical trials, pharmacovigilance, patient support services. Outstanding communicator-able to engage C-level pharma executives. The annual base salary for this position ranges from $X to $Y. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance. At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Why Syneos Health? Here, you're a part of the big picture. You will collaborate with colleagues across clinical and commercial disciplines to guide premarket development through post-market commercial strategy. Every project is a chance to solve a new challenge, learn from your colleagues, and advance your career. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world. Work Here Matters Everywhere \| How are you inspired to change lives? Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled) Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.