EPIC Application Manager

The Applications Manager

• Implements and maintains TSG policies, procedures, and goals to meet Carilion's needs.

• Provides oversight of resource allocation for application implementation and upgrade projects.

• Ensures proper operation of information systems and plans necessary application life cycle upgrades.

• Manages the creation and delivery of development plans for staff to ensure the needs of the organization are met.

• Manages designing, developing, and testing custom built software and application interfaces. Removes impediments escalated by implementation teams.

• Implements applications from outside vendors, both on premises and cloud, as well as ensuring successful implementation of application projects.

• Escalates support issues with vendors and other teams as necessary to deliver a high level of customer service to patients and users and provides a timely resolution.

• Ensures application configuration, interfaces between applications, processes, procedures, and software are adjusted and improved to resolve issues impacting operations within the organization.

• Recruits, hires, orients, and trains employees; develops team skills and plans for continued employee growth. Manages employee performance, coaching, counseling, guiding, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

• Defines, delivers, and provides support implementing information technologies that are part of TSG's strategic plan for effectiveness and efficiency.

• Recommends information technology strategies, policies, and procedures by evaluating organizational outcomes; identifying problems; evaluating trends; anticipating requirements.

• Develops, coordinates, and manages the relationship between the customer and TSG to ensure service needs are met and relationship maintained.

• Prepares written reports including project and cost analysis, progress notes, status meetings, and metrics.

• Accomplishes financial objectives by forecasting requirements; preparing budgets; scheduling expenditures; analyzing variances; initiating corrective action.

• Develops and administers consultant and vendor contracts, manages key vendor relationships, and coordinates other internal and external support relationships as assigned.

• Maintains quality service by creating and monitoring metrics, establishing standards, and adjusting operations to align with standards.

• Proactively identifies areas of improvement (process or technical) and develops plans to implement those improvements.

• Analyzes and reports on IT performance metrics and make recommendations for improvement.

Education: Bachelors Degree in Computer Science, Information Technology, or Healthcare Business. 4 years of relevant experience may be considered in lieu of Bachelors Degree.

Experience: Minimum 5 years of IT experience.

Licensure, certification, and/or registration: ITIL Foundation Certification

Other Minimum Qualifications: Must be analytical, dependable, and detail oriented. Must possess strong interpersonal and communication skills. Must demonstrate solid leadership and presentation skills. Must be self-initiated, have excellent problem-solving skills, and be customer service oriented.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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