Employee Health Representative (CRMH)- days

• Receives HR related questions and inquiries through various channels, including via phone, e-mail, intranet and walk-ins.

• Accurately assesses customer needs and determines whether the inquiry needs to be escalated for resolution. Presents a timely resolution.

• Assists with administration and implementing HR policies and processes across Carilion Clinic as well as support functions for HR Centers of Expertise (COE).

• Utilizes available technology and software. Maintains data integrity through accurate and thorough tracking of contacts and resolutions.

• Provides process improvement ideas and continuously looks for ways to improve processes to more effectively meet customer needs.

• Meets or exceeds established standards for productivity and accuracy.

• Maintains confidentiality and accuracy of employee records and issues.

• Continually develops knowledge of broader HR areas and Carilion Clinic and maintains working knowledge of Human Resources.

Education: High School Diploma or equivalent required.

Experience: One year experience with customer service or call-center required.

Other Minimum Qualifications: Must possess excellent customer service and written/verbal communication skills. Must demonstrate respect for diversity and be able to maintain confidentiality when responding to inquiries. Must work well in a team environment and have a working knowledge of Microsoft Office and the internet. Understands and demonstrates the standards for providing exceptional customer service. Must have skills with active listening, courteous interactions, time management, problem solving, follow up, conflict management and recovery strategies.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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