Relationship Manager II

Joseph T. Ryerson & Son, Inc
United States, Illinois, Loves Park
Oct 25, 2025
Summary Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry. As a Relationship Manager at Ryerson, you will be responsible for Ryerson processing customer orders, making sales calls, and working to establish relationships with customers. Roles and Responsibilities Develop strategic territory and account plans, ensuring effective use of resources to drive results Operate independently with minimal guidance, seeking support only in highly complex situations Act as a mentor and trainer to fellow Customer Experience (CX) team members, sharing knowledge and best practices Step in to make informed decisions in the absence of the Inside Sales Manager, demonstrating leadership and initiative Contribute to the creation of innovative solutions for complex challenges, helping shape the future of our customer experience Recognized for strong problem-solving skills and the ability to tackle difficult issues with confidence Effectively manage multiple customer priorities, delivering high-quality service across all engagements Balance and respond to simultaneous requests from internal and external stakeholders, ensuring timely and effective resolution of customer service issues All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice Requirements Bachelor's degree preferred 7 or more years of prior sales or industry experience required Knowledge of customer business and purchasing philosophies, trends, habits, facilities, and processes Strategic thinker; confident in ability to perform job well Excellent professional written, verbal, and interpersonal communication skills required Proficiency within Microsoft applications (Outlook, Excel, Word) required Ability to multitask and prioritize in a rapidly changing environment We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.