Information Technology (IT) /Audio Visual (AV) Support

• Provide support to resolve IT and AV equipment issues.
• Serve as the first responder to diagnose, troubleshoot, and resolve student and staff IT and AV issues within established regulatory guidance.
• Follow government-established procedures for submitting Help Desk tickets and tracking issues to resolution.
• Act as a liaison for IT issues between ISD staff, IT/AV equipment providers, and on- and off-site repair/replacement services.
• Qualify and perform duties as a Trusted Agent for burning CDs and transferring data between domains.
• Ensure compliance with all DIA policies and instructions related to IT and AV systems.
• Assist in creating plans and documentation for software application testing and implementation, such as System Security Plans (SSPs).

• Clearance: Active TS/SCI with Counterintelligence Polygraph
• U.S. citizenship required
• Associate's degree in Computer Science, Information Technology, or Engineering from a regionally accredited institution
• Minimum of 5 years of experience troubleshooting IT or AV equipment issues

• Travel: None
• Work Environment: On-site, Quantico, VA

About DarkStar Intelligence

DarkStar Intelligence is a Service-Disabled Veteran-Owned Small Business (SDVOSB) committed to advancing national security through mission support and tradecraft development. We prioritize both client satisfaction and employee retention, delivering high-quality, intelligence-based solutions grounded in our "Core Four" values:

• Humility: We place mission success above personal recognition.
• Passion: We bring enthusiasm and dedication to every challenge.
• Agility: We adapt quickly to evolving operational needs.
• Ownership: We hold ourselves accountable for results and uphold the highest standards of excellence.

We are mission-driven and results-oriented, striving to make our country safer through every task we undertake.

Equal Employment Opportunity (EEO) Commitment

At DarkStar Intelligence LLC, we are committed to maintaining a professional and legally compliant work environment where individuals are treated with respect and fairness. We adhere strictly to all applicable Equal Employment Opportunity (EEO) laws and regulations.

Employment decisions at DarkStar are made solely on the basis of individual qualifications, performance, and business needs. We prohibit discrimination in all aspects of employment-including hiring, compensation, promotion, training, discipline, and termination-on the basis of: Race or color, Religion, Sex (including pregnancy, sexual orientation, and gender identity), National origin, Age, Disability, Genetic information, Veteran status. Or any other status protected by applicable federal, state, or local law

Our EEO standards are embedded in all employment practices to ensure compliance, fairness, and accountability. We enforce a zero-tolerance policy for unlawful discrimination or harassment and encourage employees to report concerns without fear of retaliation.

EEO Flyer: shorturl.at/abpNX

Employee Benefits

DarkStar Intelligence provides a competitive and comprehensive benefits package to support the health, financial stability, and personal well-being of our team members.

Core Benefits for employees:

• Health Coverage: Medical, dental, and vision plans
• Income Protection: Life insurance, short-term disability, and long-term disability
• Retirement Planning: 401(k) plan with employer contributions
• Work-Life Support: Employee Assistance Program (EAP) and legal services
• Paid Leave: Generous PTO, 11 paid federal holidays, and one floating holiday

Voluntary Benefits:

• Legal & Identity Protection: LegalShield and IDShield
• Additional Insurance: Whole life, accident, and critical care coverage

We believe in recognizing and supporting the professionals who make our mission possible. Your well-being is an investment in our collective success.