Coordinator, Financial Aid Operations

Temple University's Office of Enrollment Management has several openings for a Coordinator of Financial Aid Operations!

Become a part of the Temple family and you will have access to the following:
Full medical, dental, vision coverage
Paid time off
11 Paid Holidays
Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
A generous retirement plan and so much more!

Salary: $40,000-$45,000
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary
The Coordinator of Financial Aid Operations, under the general supervision of the Assistant Director, is responsible for performing the day-to-day tasks that support financial aid processing and case management. The role reviews and verifies financial information, processes applications, and maintains accurate records to ensure compliance with federal, state, and institutional guidelines. The coordinator collaborates with colleagues across Enrollment Management to support timely and accurate delivery of financial aid to students. Performs other duties as assigned.

Required Background Checks & Clearances
PA Child Abuse Clearance
FBI Fingerprint Background Check
PA State Police Criminal Background Check

Required Education and Experience
*Bachelor's degree
*Two (2) years of experience in financial aid processing, student services, or related roles in higher education.
*An equivalent combination of education and experience may be considered.

Preferred Experience
*Experience working in a financial aid office or in an Enrollment Management setting.
*Experience with Ellucian Banner Financial Aid module, Ellucian CampusLogic, COD, NSLDS, ELMresource, FAA Access and AES/PHEAA systems.
*Experience analyzing and resolving loan issues between the Common Origination and Disbursement (COD) U.S. Department of Education system and the Banner Financial Aid Loan module.
*Experience processing private student loan funding in ELMresource while interpreting various loan lender policies to ensure all financial aid regulations are met.

Required Skills and Abilities
*Strong understanding of federal financial aid regulations, including Title IV programs.
*Exceptional organizational skills and attention to detail with a focus on accuracy in financial aid processing.
*Excellent interpersonal and communication skills for effective case coordination with students, faculty, and staff.
*Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment.
*Excellent customer service, oral and written communication skills.
*Strong problem-solving, organizational, analytical, and critical thinking skills.
*Must be detail-oriented and demonstrate an elevated level of assignment organization, priority, and task orientation skills.
*Outstanding community relations skills, along with the ability to communicate and work effectively with a wide range of constituencies in a diverse community.*Ability to handle difficult situations with care, compassion, and professionalism.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
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