Operations Manager

San Diego
Full Time
Experienced

The Operations Manager, EMC & RF Laboratories oversees daily operations, team performance, and process efficiency across TUV SUD's EMC and RF testing facilities in San Diego America. This role ensures high-quality, compliant, and on-time delivery of testing services to major technology clients, while driving continuous improvement and maintaining ISO/IEC 17025 compliance. The position leads technical staff, manages resources, and partners with commercial and quality teams to achieve operational excellence.

• Manage daily laboratory operations for EMC, RF & OTA testing, ensuring accuracy, efficiency, and compliance with ISO/IEC 17025, FCC, ISED, and ETSI standards.
• Manage P&L, resource allocation, scheduling, and workload balancing to meet client deadlines and optimize capacity.
• Lead, coach, and develop engineering and technical staff; conduct performance reviews and training plans.
• Maintain lab readiness including equipment calibration, preventive maintenance, and audit compliance.
• Collaborate with Project Managers and Commercial teams on scheduling, quoting, project delivery, and client satisfaction.

• Develop and implement operational strategies aligned with client expectations and industry standards

• Support business planning, budgeting, and capacity forecasting for operational scalability.
• Monitor KPIs and operational metrics; implement corrective actions and continuous improvement initiatives.
• Serve as operational liaison during client meetings, audits, and accreditation reviews.
• Build and maintain strong relationships with Big Tech stakeholders, acting as a trusted operational partner.

• Bachelor's degree in Electrical, Electronics, or related Engineering field.
• 8-10 years of experience in EMC and/or RF testing within a TIC or equivalent environment.
• 3-5 years of management experience leading technical or laboratory teams.
• Strong understanding of ISO/IEC 17025, CISPR, ETSI, FCC, and ISED requirements.
• 3- 5 years of experience with wireless technologies (5G, Wi-Fi, Bluetooth, UWB).
• Demonstrated success managing cross-functional teams and technical operations.
• Hands-on experience with buildout of chambers and facilities.
• Excellent communication, planning, and problem-solving skills.

• Familiarity with LIMS, workflow automation, and digital process tools.
• Knowledge of Lean, Six Sigma, or continuous improvement methods.
• Strong business acumen and ability to manage budgets and KPIs.
• Adaptability in a fast-paced, matrixed organization.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required.