Aftermarket Technical Specialist

As an Aftermarket Technical Specialist, you will support both new and existing customer accounts by providing tailored solutions for parts and modernization upgrades on Baker Perkins equipment. This role integrates project management, technical expertise, and sales support to ensure high levels of customer satisfaction and to promote growth within the aftermarket division. The ideal candidate is a proactive problem-solver with a strong technical background, capable of managing complex projects from initial quote through to completion, and collaborating effectively across departments and with clients to deliver exceptional results.

What You'll Do:

• Proactively Engage Customers for Solutions:Initiate contact and follow-up with existing and potential clients to identify their needs for parts and modernization upgrades on Baker Perkins equipment. Lead independent calls and meetings, providing technical and commercial solutions tailored to their machinery and operational requirements.

• Develop and Manage Quotes:Prepare detailed, accurate quotes for parts and upgrade projects, often involving complex customization and multiple disciplines. Gather and analyze vendor pricing, establish market rates, perform cost and price calculations, and assist/train team members in navigating these processes.

• Secure and Process Customer Orders:Coordinate with internal legal and finance teams to establish payment and commercial terms, secure approvals, release purchase requisitions, and launch orders efficiently. Manage the entire order process to ensure timely delivery, customer satisfaction, and repeat business.

• Manage Multiple Projects:Oversee 10-15 projects simultaneously-from initial inquiry through installation-monitoring schedules, controlling costs, and ensuring deliverables meet specifications. Act as the primary project manager, coordinating cross-functional teams including engineering, legal, purchasing, and field service to ensure project success within scope, schedule, and budget.

• Conduct Site Visits:Visit customer and vendor sites to support sales efforts, troubleshoot technical issues, oversee project installations, and ensure equipment performance. Provide on-site technical guidance and support to facilitate smooth project execution and maximize customer satisfaction.

• Develop Deep Technical Knowledge:Build and maintain comprehensive knowledge of Baker Perkins machinery, including legacy and current equipment, to serve as a trusted technical resource internally and externally. Assist in customizing solutions involving complex machinery configurations and upgrades tailored to customer needs.

• Utilize and Maintain Systems:Keep detailed and accurate customer, equipment, and project records within ERP, CRM, and file storage systems. Use these tools to support ongoing customer service, long-term relationships, and strategic planning. Train team members on system navigation and best practices.

• Lead Cross-Functional Coordination:Collaborate effectively with engineering, legal, purchasing, field service, and other departments to ensure deliverables, timelines, and budgets are met. Lead efforts to resolve issues promptly and professionally, ensuring high levels of customer satisfaction and repeat business.

• Support Strategic & Operational Goals:Contribute to achieving sales, profit, and market expansion targets by supporting operational initiatives, process improvements, and documentation efforts. Assist leadership in strategic planning and execution.

• Provide Technical & Customer Service Leadership:Serve as a knowledgeable resource for internal teams and clients, offering technical advice, troubleshooting, and solutions that foster customer satisfaction, loyalty, and long-term growth.

• Stay Current & Improve:Keep up-to-date with new technologies, internal systems (ERP, CRM, 3D viewers), and industry trends to enhance technical proficiency and project execution capabilities.

Team:

• You will be part of a dynamic, collaborative team of four specialists, sharing responsibilities for project management, quoting, and customer support. The team operates in a flexible environment, with a focus on achieving collective goals and continuous improvement.

Basic Qualifications:

• Bachelor's degree in Business, Engineering, or a related field, or equivalent experience (minimum 3-5 years in project management, sales, engineering, or food processing).

• Proven experience in technical sales, project management, or equipment support, preferably in food manufacturing or capital equipment.

• Strong analytical, mathematical, and problem-solving skills.

• Excellent verbal and written communication abilities.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Experience with ERP (Epicor preferred) and CRM (Salesforce/CPQ) systems.

• Ability to interpret technical drawings and understand machinery components.

• Willingness to travel domestically (10-15%) and occasionally overnight.

• Mechanical and electrical aptitude is a plus.

Preferred Qualifications:

• Background in food processing, maintenance, engineering, or machining.

• Experience with project management tools and complex quoting templates.

• Familiarity with 3D viewers, control systems, and technical documentation.

• Demonstrated ability to manage multiple projects and deadlines effectively.

• Customer-focused mindset with strong interpersonal skills and relationship-building capabilities.

• Ability to thrive in a gray-area environment, adapting to evolving priorities and solutions.

#LI-EP2
#LI-HYBRID

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".