New

Business Systems Owner Sales & Service

CAE Healthcare
401(k)
United States, Florida, Sarasota
6300 Edgelake Drive (Show on map)
Oct 27, 2025
Position Overview We are seeking a Business Systems Owner to serve as the primary owner and strategic partner for Elevate Healthcare's core business systems supporting Sales, Marketing, and Service functions (including CRM, quoting, and customer engagement processes). This role will work closely with business stakeholders and the IT Director to streamline processes, lead platform enhancements, and drive simplification and adoption. The ideal candidate brings strong functional expertise, excellent cross-functional communication skills, and hands-on system administration or product ownership experience. Key Relationships Reports to: Elevate Healthcare Director of IT Other key relationships: Elevate Interim CIO Elevate leadership team - CEO, 3 Product Segment VP/GMs, VP of Sales, VP Global HR, Chief Nursing Officer Business System Owner - G&A Business System Owner - Data and Business Intelligence Help Desk Team (x2) Madison Industries Corporate Support: CIO, Managing Director of IT Location: Sarasota, FL Key Responsibilities Platform Ownership & Strategy Serve as the primary owner of Elevate's CRM and commercial systems (e.g., Salesforce). Partner with Sales, Marketing, and Service leadership to define system strategy and develop roadmaps. Translate business objectives into platform capabilities, enhancements, and workflows. Collaborate with IT and vendors to execute enhancements and ensure system stability. Business Partnership & Enablement Develop deep understanding of commercial processes including quoting, pipeline management, order intake, and customer support. Enable go-to-market teams with system training, dashboards, and workflows. Champion process standardization and simplification across sales and service functions. Own documentation, change management, and user adoption initiatives. Continuous Improvement Maintain and prioritize a system backlog in collaboration with business stakeholders. Monitor system performance and adoption, making improvements as needed. Partner with IT leadership to ensure integrations with ERP and other core systems function effectively. What Success Looks Like in 12-18 Months CRM platform stabilized and optimized for Sales and Service operations. Quoting and opportunity management processes streamlined and automated where possible. Customer onboarding and support workflows standardized and supported by system logic. Clear enhancement roadmap established with strong business engagement and adoption. Ideal Experience 5-10 years of experience in business systems, product ownership, or functional leadership. Strong understanding of business processes in the relevant functional area. Experience translating business needs into system requirements and roadmaps. Hands-on experience with CRM, ERP, or similar enterprise platforms. Proven ability to partner cross-functionally with business and IT. Excellent communication and change management skills. Technical Expertise Strong knowledge of core platforms relevant to this functional area. Experience gathering requirements, designing solutions, and working with system integrators or development partners. Familiarity with Salesforce, ERP, or other SaaS business platforms. Ability to manage backlogs, prioritize enhancements, and support user adoption. Comfortable working in a lean, fast-moving environment. Academic Credentials Bachelor's degree in Information Technology, Computer Science, or a related field-or equivalent experience. Certifications (e.g., PMP, CISSP, ERP/CRM certifications) are a plus but not required. What We Offer Highly competitive compensation package with performance-based incentives Comprehensive benefits including health, dental, vision, flexible vacation, and 401k with matching Professional development opportunities in rapidly growing healthcare technology company Flexible work arrangements with preference for proximity to Sarasota, FL headquarters Opportunity to build something truly remarkable that will long outlast us. Direct access to executive, entrepreneurial leadership and strategic decision-making. Significant career growth potential as company scales toward our $300M vision while improving and saving lives with our products and services. About the Company Elevate Healthcare was recently added to the Madison Medical portfolio of companies in February of 2024 with the acquisition from CAE corporation. Elevate designs, manufactures, and services healthcare simulation products used to educate nurses, doctors and medical professionals on the proper techniques and procedures to have confidence and competence in the life saving moments that matter. Currently, society is facing a significant shortage of nurses and doctors needed to treat an aging world population. Medical errors represent the third largest cause of death in the United States. Elevate plays a critical part in reducing medical errors and expanding the workforce for healthcare professionals to improve patient outcomes. Elevate serves all of the major nursing and medical programs at hospitals, universities, nursing schools, medical schools, medical associations and medical technology manufacturers worldwide. Madison Industries Holdings LLC is one of the largest and most successful privately held companies in the world. Driven by a mission to make the world safer, healthier, and more productive, the company is uniquely designed to foster, empower, and build exceptional companies and teams that are essential to collective health and well- being. Founded 25 years ago by Larry Gies, Madison Industries has morphed from a "buy, build, sell" model prevalent among venture capital and private equity firms, into partnerships that mutually benefit customers, employees and the business owners who join it. Madison's goal is to build something truly remarkable that will long outlast all of us. Through Madison's strategy, the company has grown into an international manufacturing powerhouse. It has built market leaders in the filtration, medical, safety, healthcare simulation, industrial equipment, process improvement, instruments & controls, plastics, energy, and indoor air quality industries with combined enterprise value of nearly $20 billion. Its footprint spans across Europe, Asia and the Americas operating over 300 facilities in 40+ countries, with over 18,000 engaged employees. http://www.madison.net http://www.elevatehealth.net Madison/Elevate Culture Elevate is on a mission to make the world safer, healthier, and more productive by inspiring positive outcomes in healthcare. We are committed to an entrepreneurial culture built on a foundation of trust and a strong bias for action. The team at Elevate is committed to building something truly remarkable that long outlasts us while coaching others to reach their highest potential. Elevate is part of the Madison Medical platform which has built its reputation by fostering three key attributes: Trust, Bias for Action, Entrepreneurial. Elevate's Values Trust - Honesty and transparency are essential to the way we do business. We work with and build management teams we believe in and don't add arrogancy, complacency or bureaucracy to the mix. We also believe in the power of the team and how critical trust is in that relationship. We work as hard for the person on our left and the person on our right as we do for ourselves. Consequently, our teams operate at the highest level of engagement and are inspired by our mission and their leaders. Trust is: Open, honest, and transparent. Ethics and integrity are assumed, and anything less is not tolerated. We meet all our commitments. We are a team, and we can rely on each other. We are what we do, and we do what we say Trust isn't: An environment in which we have no oversight, approvals or control. Trust is a cultural attribute, not a management method. A set of rules and policies. Trust is earned, not legislated. Bias for Action - Unless you continually work, evolve and innovate, you will learn a quick and painful lesson from someone who has! Consequently, we lean forward and challenge the status quo. And if there is an opportunity for us to make the world safer, healthier or more productive, we move quickly. In fact, we close our acquisitions in less than 30 days, providing minimal disruption to the companies with which we partner. Bias for Action is: Bold and ambitious. We inject speed and velocity into our processes. We are not victims of things which we cannot control. We control outcomes through our own actions. We act with imperfect information; confident in our ability to adjust as necessary. We embrace change and see it as an opportunity to improve. Bias for Action isn't: Reckless decision making for the sake of speed. Ready, shoot, aim. An excuse for making poor decisions. Entrepreneurial - Madison Industries is an operating company owned by the team that runs it. Madison has over 900 owner leaders in its ecosystem. The company is not publicly traded, so no quarterly earnings reports. It is not private equity, so no artificial 3-5 year timelines, which means you can build your company for the long term. Businesses are run locally by the entrepreneurial teams who have an 'owner's mindset' and are closest to the customer, product and the team best positioned to make decisions. Therefore, we partner and not acquire; consequently, the name stays on the door and the management team remains in place. This incredible ecosystem of companies will remain a part of the Madison family long after we are gone, ensuring that our companies can continue their missions. Entrepreneurial is: We are self-reliant. We are gritty and tenacious. We have passion and perseverance for our long-term goals We are all salespeople at heart - and in our defined roles. 100% of our team members have the responsibility to be salespeople and to focus on customers. We are optimistic and believe we will be successful. We are adaptable and not set in our ways. We learn, grow and find ways to reinvent ourselves as circumstances change. We are ambitious. We want to great things and have great impact on the world. An attitude and approach to thinking that actively seeks out change, rather than waiting to adapt to change. It's a mindset that embraces critical questioning, innovation, service and continuous improvement. Creativity and unwillingness to accept that there is not a better way. Constantly questioning. Constantly striving for improvement. Healthy paranoia - that leads to continuous innovation, improvement, and the like. Anticipatory and proactive - we constantly strive to be ahead of the curve. Recognition that we live in an "and" world, not an "or" world - our business requires us to balance multiple priorities with ambiguity and risk. We embrace this paradox and create operating constructs that allow us to make good decisions in that reality. Entrepreneurial isn't: A sense of entitlement. A free pass to do whatever you want because you are acting like an "owner". An operating construct that has no oversight, no central authority and no hierarchy. A product of the kinds of businesses or sizes of companies from which we came.