AI Solutions Engineer

Facilities and Business Operations:

Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

The UCF IT department within Facilities and Business Operations is seeking to hire a Systems Engineer IV - AI Solutions Engineer. This role is responsible for serving as part of the university's AI Center of Excellence, embedding with administrative teams to design, implement, and promote AI-enabled process automations and workflows. The position exists to deliver automation solutions, establish repeatable patterns, and provide training for staff on the responsible adoption of AI, ensuring alignment with university governance and compliance standards.

Responsibilities:

• Partner with members of the AI Center of Excellence and administrative teams to identify and design high-impact automation opportunities that deliver measurable business value.

• Build, maintain, and enhance CI/CD pipelines, infrastructure-as-code, and container orchestration to support AI, automation, and service integrations.

• Deploy, monitor, and manage back-end services (e.g., API Gateways, model-serving endpoints), ensuring high availability, scalability, and observability.

• Serve as an AI evangelist and trainer by running workshops, office hours, and presentations to build departmental understanding, adoption, and trust in AI/automation tools.

• Enforce governance, privacy, and security standards across AI deployments, ensuring compliance with data policies, risk controls, and responsible AI guardrails.

• Document system architectures, runbooks, and disaster recovery plans, while collaborating with platform teams to hand off maintainable solutions and patterns.

• Manage authentication, authorization, and identity integration (e.g., Entra ID, OAuth/OIDC, role-based access) across AI and automation endpoints.

• Configure and monitor usage tracking, budgeting, and reporting for AI services to support cost transparency and departmental chargeback models.

Minimum Qualifications:

Bachelor's degree and 5 years of relevant experience; or High School Diploma (or equivalent) and 9 years of relevant work experience in lieu of degree. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 1+ year experience designing, deploying, and managing automation or AI-enabled solutions in enterprise environments.

• 2+ years hands-on experience with CI/CD pipelines, infrastructure-as-code, and container orchestration (e.g., Kubernetes, Docker).

• Proficiency in deploying and managing back-end services such as APIs, gateways, or model-serving endpoints.

• Strong understanding of governance, privacy, and security practices for data and AI systems.

• Familiarity with authentication, authorization, and identity management tools (e.g., Entra ID, OAuth/OIDC, role-based access).

• Strong communication and collaboration skills with the ability to train and support cross-functional teams.

• Background in monitoring, observability, and high-availability design for cloud-based or hybrid systems.

• Familiarity with Azure-based AI/ML services, usage tracking, and cost management tools.

• Proven ability to document architectures, runbooks, and disaster recovery plans for enterprise systems.

• Knowledge of responsible AI frameworks, compliance considerations, and risk control strategies.

• Prior experience supporting automation or AI solutions in higher education or similarly complex organizations.

• Relevant professional certifications in AI and cloud technologies, such as Microsoft Azure AI Engineer Associate (AZ-102) or Azure Administrator Associate (AZ-104), demonstrating expertise in AI solution deployment, management, and cloud-based infrastructure.

Special Instructions to the Applicants:

The anticipated salary range for this position is $89,076 to $115,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Classification Title: Systems Engineer IV

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off, and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.