Program Assistant (Hybrid)

• Performs administrative support functions (e.g. filing, faxing, and copying, etc), including spreadsheet applications.
• Manages distribution, tracking and maintenance of VNS Health issued laptops and licenses for staff, as needed.
• Performs outreach calls to external providers to obtain information about prospective or current clients.
• Compiles information and prepares analyses of requested information or data.
• Responds to administrative inquiries or matters from staff and community-based providers. Follows up and resolves administrative issues on a timely basis.
• Works with facilities throughout the boroughs and/or staff within the program to ensure administrative needs are met. Follows up on outstanding requests as necessary.
• Coordinates with Human Resources and other departments to resolve administrative problems or issues (i.e., time requests, payroll and related human resources activities, etc.) to assist in the management of efficient record keeping system for the department.
• Assists Program Manager with gathering data, developing reports, charts to identify trends as needed

For BH & Mobile Crisis Management Services only:

• Inputs and maintains insurance and billing information in BH systems.
• Works collaboratively with Revenue Cycle department (RCD), Finance, EHR Administrator, and insurance plans to answer questions and resolve issues in a timely manner.
• Performs pre-billing review and quality assurance on progress notes, entitlements and demographic data to ensure accuracy of monthly billing and compliance with Medicaid billing regulations. Performs all functions necessary for the completion of timely billing and resubmission of denied claims.
• Participates in special projects and performs other duties as assigned.