Executive IT Support Technician

At Sierra Space, we build the missions and systems that keep our world secure in the domain above Earth.

Sierra Space team members share a spirit of innovation and collaboration and a belief that we can deliver on the boldest missions in space today. Together with our customers, we aim to safeguard our nation, sustain human presence in space, and secure the freedom of operations in low Earth orbit and beyond.

Our success is measured by the trust of those who rely on what we build and deliver, and our technologies keep the United States and its allies mission-ready throughout space.

We are mission-driven, and together, we are an extraordinary team.

Our mission is driven by an unyielding commitment to advancing space-based technology in service of our customers and safeguarding national security. We seek individuals who are passionate about innovating beyond boundaries and relentlessly pursuing solutions that protect, preserve and empower - to join us in this critical mission.

We're looking for team members who align with our values, mission and goals - while also meeting the minimum qualifications below. The preferred qualifications are a bonus, not a requirement.

Key Responsibilities:

• Provide advanced technical support to executive employees, resolving complex hardware, software, and network issues.

• Manage IT support projects, ensuring timely and successful completion.

• Diagnose and resolve complex technical problems related to computer systems, software applications, and network connectivity.

• Assist with the setup, configuration, and maintenance of advanced computer hardware and software.

• Respond to support requests in a timely and efficient manner, ensuring minimal disruption to business operations.

• Document support requests, resolutions, and maintain accurate records of technical issues.

• Collaborate with other IT team members to escalate and resolve highly complex technical issues.

• Provide excellent customer service and communicate effectively with employees to understand and address their technical needs.

• Stay updated with the latest advancements in technology and industry trends.

• Participate in training and development opportunities to enhance technical skills and knowledge.

• Provide specialized support in areas such as MDM, iOS, Linux, A/V, and executive support.

Minimum Qualifications:

• Typically, 6+ years of related experience.

• Advanced technical training in computer systems, networking, and troubleshooting.

• Advanced technical training in specialized areas such as MDM, iOS, Linux, A/V, and executive support.

• In-depth knowledge of computer systems, ability to diagnose and resolve complex hardware and software issues.

• Strong problem-solving skills and excellent communication and customer service skills.

• Strong leadership and project management skills.

Preferred Qualifications:

• Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Administrator Associate or equivalent, Microsoft Endpoint Administrator Associate or equivalent

• Extensive experience with various operating systems (e.g., Windows, macOS, Linux) and software applications.

• Strong analytical and problem-solving skills with the ability to diagnose and resolve highly complex issues.

• Excellent communication and leadership abilities, with experience in leading technical support teams and managing projects.

• Familiarity with network configurations and troubleshooting.

• Experience with remote support tools and techniques.

• Knowledge of IT service management (ITSM) practices and tools.

• Experience with mobile device management (MDM) solutions and executive support.

• Familiarity with audio/visual (A/V) systems and support.

Work Environment:

• On-site 5 days a week work environment with potential for remote after-hours support

• Travel isrequired to support executive needs in various locations across the United States.

Pay Range:

Your actual base compensation will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education,experience, internal equity and market competitiveness.

Physical/Mental/Emotional Requirements:

• Frequently walk, sit, stand, climb stairs and steps

• Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity

• Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors

• Frequently requires hearing abilities to include discerning different tones and volumes

• Occasionally lifting or carrying up to 50 lbs.

Working Conditions:

• Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)

• Rarely exposed to fumes or hazardous chemicals/materials

• Rarely exposed to loud noises

IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

At Sierra Space, we are committed to your personal and professional development. We empower you to make profound and meaningful contributions and foster a vibrant culture of collaboration, where teamwork ignites breakthrough innovations.

We also offer a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 8%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

Sierra Space is an industry-leading space and defense technology company providing satellites, spacecraft, and enabling mission systems and components. We deliver mission-proven technologies to our customers that safeguard our nation, protect space-based assets and enable space exploration.

Application Deadline: This role will remain posted until a qualified pool of candidates is identified.

Please note: Sierra Space does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to Sierra Space team members not through our approved vendor list or Talent Acquisition will be considered property of Sierra Space, and we will not be obligated to pay any referral fees.

Sierra Space Corporationis an equal opportunity employer and is committed to working with and providing reasonable accommodations to applicants with disabilities. If you need special assistance or a reasonable accommodation related to applying for employment withSierra Spaceor at any stage of the recruitment process, pleasecontact us.