Administrative Assistant

The Pennsylvania State University
paid time off, sick time, remote work
United States, Pennsylvania, University Park
201 Old Main (Show on map)
Oct 29, 2025
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants. POSITION SPECIFICS The Office of Student Aid is seeking an Administrative Assistant whose primary responsibility will be ensuring the proper receipt, handling, imaging, and distribution of all documents, typically over 50,000 annually, received by the Office of Student Aid. In addition, this role is responsible for assisting in the coordination of all office document processing for the successful awarding, monitoring and oversight of federal, state and university student aid, its procedures and processes in the delivery of student financial aid. This position is responsible for appropriate stewardship of financial need data and FERPA confidentiality policies and following detailed workflow instructions from the supervisor in support of the Office of Student Aid's strategic plan. Position details: Provide daily support to University awarding personnel via phone, e-mail, or through specialized report data, as well as collaborate with other Campus Aid representatives Troubleshoot document issues and processes with University personnel and outside agencies in the administration of all document processing for resolution of student record issues Responsible for Service Now Requests for imaging codes and changes in the Work Assignment queues for DocFinity and collaborating with Penn State Information Technology staff on technical issue resolutions Assist in updating the received check file for incoming paper checks, and distributing to the appropriate office Assist in the review of Office of Student Aid policies and procedures to ensure ongoing compliance with federal and state statutes and University policies and guidelines Participate in meetings and committees related to the work of the office and the work of Enrollment Management May interview, train, and direct the work of other support staff, students, and wage payroll personnel in the document processing area May perform non-routine and confidential administrative duties, and proxy responsibilities as authorized This position is based at University Park. MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. 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