Technical Business Analyst III

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Based on fluctuating needs across various KE groups, the KE TBA Team endeavors to facilitate access to and understanding of product knowledge (existing and new) to KE Function Areas so that KE Delivery Instructors can create quality content for JH external stakeholders (clients, vendors, partners, etc.) in a timely manner.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Springfield, MO; or Monett, MO.

The salary range for this position is $86,000- $110,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Process Optimization & Innovation:

• Digital Liaison & SME:

• May perform other job duties as assigned.

What you'll need to have:

• A minimum of 5 years of experience as a business analyst writing user stories in a standardized format and creating as is and future state process maps.
• Proficiency in leading requirement gathering sessions with internal/external stakeholders.
• Experience working in an Agile environment.
• Ability to take ownership of tasks and complete them with minimal direct supervision.
• Excellent communication, follow-through, and people skills.
• Ability to make progress on multiple projects simultaneously.
• Ability to develop deep business and application domain knowledge for an assigned workstream to aid in critically evaluating the balance of both business needs and user requests.
• Ability to understand the value and take advantage of AI tools.
• Ability to travel up to 5% to attend JH meetings, trainings, and/or professional conferences.
• Must be a U.S. citizen and not require sponsorship for employment authorization now or in the future.

What would be nice for you to have:

• Financial industry experience.
• Jack Henry Digital products experience.
• Azure DevOps (ADO) experience.
• Systems integration experience (APIs.).
• Salesforce experience.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and

recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.