Sales Support Professional 1

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Sales Support Professional 1

Location(s): Raleigh, NC

Scope:

• Work through the returns and warranty backlog.

• Review case details in SalesForce.
• Determine appropriate action (they will be trained on this by our team).
• Process action in SAP

• Manage the complete sales order lifecycle from entry to invoicing, including validation against purchase orders and original proposals, schedule tracking, and cost control.
• Collaborate with the sales team to prepare, review and understand customer requirements and contract terms, ensuring compliance with company policies and legal requirements.
• Monitor contract performance and compliance throughout the lifecycle, ensuring adherence to company policies, legal requirements, and internal guidelines while identifying process improvement opportunities.
• Act as liaison between customer support, order management, and other internal departments (finance, operations) to ensure timely resolution of customer inquiries, troubleshooting, invoicing, delivery, and post-shipment issues.
• Control administrative processes in contract management in collaboration with the project team; including documentation of progress, timelines, risks, and supporting material availability, product support, change orders, and warranty matters.
• Utilize CRM to manage and prioritize caseload according to established service level agreements.

• Bachelor's degree in business administration, finance, or a related field.
• Proven experience as a Contract Administrator or similar role.
• Well-versed knowledge of Order Management processes and procedures, including Procurement, Logistics, and other critical supply chain functions.
• Knowledge of the organization, businesses, and processes.
• Strong professional judgement and problem-solving ability.
• Proven experience in supporting project managers and other project team members.
• Excellent attention to detail and accuracy.
• Demonstrated desire and ability to quickly learn and understand new contractual and legal topics.
• Excellent negotiation and communication skills, both written and verbal.
• Self-motivated with ability to work under pressure with a sense of urgency and thoroughness.
• Flexible team player willing to accept new challenges and assignments based on needs of the business.
• Knowledge of SAP, CRM tools, COMPAS. Preferred experience in Salesforce, and NetSuite.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.