Job Summary
We are seeking a Principal Product Manager to lead strategic product initiatives that have wide-reaching impact across the organization. As a senior individual contributor, you will drive product vision, guide high-stakes decisions, and ensure that the products you lead are not only delivered with excellence-but also create meaningful value for users and measurable outcomes for the business.
You will partner with stakeholders across engineering, design, research, marketing, and customer-facing teams to shape roadmaps, drive clarity across multiple product surfaces, and solve complex customer problems. This role requires a strong blend of strategic thinking, execution excellence, and cross-functional influence.
You will also serve as a mentor and thought partner to other Product Managers and help elevate product practices across the team.
Job Details
Position Type: Full Time
Salary Range: $140,000-$170,000
Location: Salt Lake City, UT (Hybrid)
Reports To: Chief People Officer
Essential Duties and Responsibilities
Strategic Product Leadership
- Define and champion product vision and strategy across one or more domains or product lines
- Translate company-level OKRs and customer insights into actionable product roadmaps and quarterly product goals
- Own cross-team product strategy and ensure prioritization reflects business impact, customer need, and technical feasibility
- Collaborate with senior leaders to shape long-term product direction and investments
Outcome Ownership & Execution
- Own the roadmap, backlog, and sprint execution for high-impact product areas
- Write high-quality, scalable user stories and product requirements with clear outcomes and rationale
- Ensure teams consistently deliver business value and customer impact sprint-over-sprint
- Lead prioritization discussions and tradeoff decisions with a focus on maximizing ROI
Agile & Delivery Practices
- Partner with Engineering Leads, Scrum Masters, and UX to plan and execute successful sprints and releases
- Facilitate backlog grooming, sprint planning, and review sessions across teams when necessary
- Ensure backlog health and Definition of Done compliance through structured workflows
- Act as the unblocker-not the bottleneck-by anticipating delivery challenges and removing obstacles early
Customer & Market Insight
- Be the voice of the customer, using data, research, and field insights to inform product direction
- Lead hypothesis-driven discovery, MVP testing, and customer validation loops
- Track market and competitive trends to identify product differentiation opportunities
Cross-Functional Alignment & Communication
- Collaborate with Product Marketing, Sales, Customer Success, Support, and Legal to align product execution with GTM readiness
- Communicate roadmap decisions, changes, and outcomes to executive stakeholders with clarity and transparency
- Partner with UX, Research, and other PMs to ensure cohesive end-to-end experiences across products
Mentorship & Thought Leadership
- Mentor junior and mid-level Product Managers through coaching, shadowing, and feedback
- Contribute to product team rituals and help elevate product craft across the org
- Set a high bar for product thinking, documentation, experimentation, and outcome tracking
Supervisory Responsibility
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.
Education
Required: 4 Year / Bachelors Degree in Marketing, Business, Science, Engineering or related fields, or related career experience.
Preferred: Graduate Degree- MBA or similar Masters degree
Required Experience/Qualifications
- 5+ years of product management experience in a modern, agile, software development environment
- A proven ability to drive cross-functional alignment and deliver outcomes at scale
- Experience leading high-stakes or cross-team product initiatives
- Strong storytelling skills-roadmaps, narratives, decks, and 1-pagers
- Analytical rigor and comfort with experimentation, MVP testing, and customer development
- Experience working with engineering, design, and research to deliver accessible, intuitive user experiences
- Hands-on experience with agile tools (e.g., Jira, Confluence, Miro, Figma, Amplitude)
Preferred Experience/ Qualifications
- Experience in one or more of the following domains: SaaS, AI/ML, accessibility, or health tech
- Familiarity with platform architecture, APIs, and technical tradeoffs
- Experience shaping product strategy in OKR-driven organizations
- Background in computer science, HCI, or systems thinking
- Prior experience mentoring product teams or shaping product operations at scale
Working Conditions and Physical Requirements
- Able to sit/ stand for a long period of time in an office environment
- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
- Regular and predictable attendance required.
- Positive attitude, team player, good interpersonal communication skills and able to work across company departments
Company Summary
Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today! www.sorenson.com/company/careers/
Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.
Sorenson Communications
Oct 30, 2025