Engineering Service Representative

At Arete, we are on the forefront of utilizing innovative solutions, with great minds from all backgrounds, to help solve the nation's most complex security challenges. We strive for an inclusive, collaborative team environment that approaches differences as opportunities for innovation and excellence. As an employee-owned company, we foster an atmosphere that propels diverse career opportunities and professional growth.

Discover your future with us.

Arete is looking for an Engineering Service Representative (ESR) to provide field service support to the Tactical Airborne Sensor program performing duties as part of a small, but highly skilled and capable Field Team that interfaces with sensor users to provide technical field support for complex electro-optical sensors, computing and processing systems, and associated platform integration. The Tactical Airborne Sensor Field Operations Sustainment program is in the initial stand-up phase and will be composed of a multidisciplinary team of field support technicians working collaboratively with internal and external customers and programs to provide and support cutting-edge airborne optical systems capabilities to our nation's warfighters around the globe. The team will be positioned at the vanguard alongside the customer, providing direct support to ensure the warfighter has the most capable systems to meet our nation's biggest threats. This position offers a unique opportunity for a driven, action-oriented professional to help lay the foundation and shape future field support. Field activities will include software/firmware updating, field troubleshooting, hardware design update implementation, documentation, configuration management, and communication with various stakeholders. This position is based at Naval Air Station Whidbey Island, WA. Travel both within and outside the continental United States will be required. Periodic deployment travel is required with on-cycles lasting up to 90 days. The role is classified as a full-time, exempt, non-supervisory position.

Primary responsibilities:

• Participate directly in the maintenance and sustainment of fielded systems.
• Interface daily with system operators for maintenance and troubleshooting of fielded systems.
• Utilize knowledge gained from field experience to provide onsite technical support and assistance directly to customers when required.
• Effectively communicate technical information both written and verbally.
• Perform administrative tasks necessary in day-to-day performance of the system maintenance effort, to include:
  • Planning, coordination, monitoring and performance of tasks.
  • Parts logistics (shipping, receiving, packaging, and inventory management).
  • Maintain detailed logs and notes of work and modifications performed for internal and customer reference.
  • Coordinate with offsite engineering and production staff as required for troubleshooting and to ensure consistent, effective field work is performed.
• May require quick turn travel to support the customer and ensure availability of sensor capabilities.
• Represent Arete core values both internally and to the customer in the field. We have an impressive range of benefits, programs, and perks that we offer:

We have an impressive range of benefits, programs, and perks that we offer:

Health & Wellness:

• Medical, Dental & Vision Insurance
• Life and Long-Term Disability (LTD)
• Vision Reimbursement
• Fitness Reimbursement

Financial:

• 401(k) Retirement Plan Contributions
• Employee Stock Ownership Plan (ESOP)
• Continuing Education Assistance

Work-Life Balance:

• Flexible Scheduling
• Paid Time Off (PTO)
• Paid Parental and Bereavement Leave

What We Value:

• Creativity and innovation in solving challenges
• Integrity and responsibility in all actions
• Collaboration across teams and specialties
• Responsiveness in fast-paced environments
• Passion for national security and excellence

Experiences and Background We Look For (required skills):

• U.S. Citizenship Required
• Active Top Secret clearance with ability to obtain SCI access
• Associate's degree or 6+ years of related Experience
• Ability to work independently and in a non-office / field environment
• Willingness to live and work overseas full-time for a minimum of 2 years

Nice to have (preferred skills):

• Bachelor's Degree or higher in one of the following areas: Electrical/Computer Engineering, Optical Engineering, Systems Engineering
• CompTIA Security+ Certification
• Experience with Linux
• Experience working in high-performance computing (HPC)
• Experience working with VNIR/MWIR optical sensing systems
• Experience supporting military aviation maintenance activities
• Active SCI eligibility

The salary range for this role is $90,000 to $110,000; however, Arete considers several factors when extending an offer of employment, including but not limited to: the position and associated responsibilities, a candidate's work experience, education/training, and key skills.

Other Considerations

Arete is committed to the principles of equal employment opportunity and nondiscrimination, and we believe every person has the right to be treated with fairness, dignity, and equal consideration.

Arete is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, marital status, national origin, age, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

U.S. citizenship is required to meet position eligibility.

Successful passage of a criminal background screen is required to meet position eligibility.

Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Arete will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Successful passage of a Department of Transportation (DOT) drug test is required to meet position eligibility.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our website because of your disability. To request an accommodation, please contact Arete Human Resources at 818-885-2200 for assistance.