New

Assoc. Collateral Protection Specialist

Travis Credit Union
vision insurance, 401(k)
United States, California, Vacaville
1 Travis Way (Show on map)
Nov 01, 2025
Description Monday - Friday 8:45am-5:30pm, 40 hours/week *This position is 100% onsite at TCU's Corporate Offices in Vacaville, Ca.* Summary: The Travis Credit Union (TCU) Collateral Protection Specialist is responsible for tracking and balancing the Collateral Protection Insurance (CPI) and Mortgage Protection Insurance (MPI) accounts, safeguarding the vested interest in the collateral. This role educates members about insurance requirements and helps them achieve financial wellness as a member advocate. Additionally, the Collateral Protection Specialist provides additional assurances regarding collateral security by ensuring all regulatory requirements are met. The specialist proactively works with members to ensure accounts are maintained. Profile: Ensures quality member service is provided when communicating with members and internal/external business partners. Interprets conditions and verifies that all insurance requirements have been met. Provides assistance and direction for internal business partners and members Advocates for members regarding CPI/MPI insurance requirements. Analyzes and approves supporting documentation for exceptions. Incorporates refunds or premiums from insurance certifications into loans. Processes, reworks loan payments, and manually adjusts account receivables. Addresses and resolves disputes, not to exclude legal matters and possible small claims court. Identifies opportunities for improvements and changes in processes and policies to increase productivity and members' experience. Accurately completes weekly/monthly departmental reports ensuring all deadlines are met to include random audits focusing on risk management. Proactively works reports to avoid CPI or MPI being added to the loan. Balances department general ledgers and resolves discrepancies. Process all insurance and department correspondence. Collects documentation for submission and process of Non-Op status. Provides leadership support and demonstrates motivational skills Not all functions/tasks are listed above; however, those listed are considered essential. Skills: Ability to identify, communicate and advocate for financial solutions. Ability to interact with individuals from diverse backgrounds. Capable of working in a fast-paced, team-oriented environment. Organized work priorities and complete multiple tasks within strict deadlines with minimal supervision. Communicate effectively and professionally in both written and verbal form. Ability to resolve complex situations tactfully and with detail-oriented attention. Adaptability to multiple systems and tools that are interdependent. Ability to use independent judgment and discretion when reviewing appropriate exceptions to the Credit Union guidelines. Proficient mathematical and analytical skills including reworking loan accounts, adjusting payment history, and balancing general ledger reports. Reporting and Experience: Reports directly to assigned Consumer Lending management. HS Diploma or equivalent and minimum 1 year of previous related work experience. Working Conditions: Work is generally performed within an office environment, with standard office equipment available, and is usually sedentary in nature. Requires flexibility in work schedule. Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate. Compensation:Base hourly starting range is commensurate with experience. Assoc. Collateral Protection Specialist: $19.41/hour - $23.97/hour Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills. At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that ensures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts! Travis Credit Union is an Affirmative Action Employer EOE/Individual with Disability/Veteran Status