North Star Leasing Collections Team Lead

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• American Banker Best Banks to Work For in 2021, 2022, 2023, and 2024
• Top Workplaces USA national award in 2022, 2023, 2024 and 2025
• Newsweek's America's Best Banks 2023 and 2024
• Newsweek's America's Greatest Workplaces 2024 and 2025
• Forbes America's Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021 and 2025

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose:

The Collections Team Lead is responsible for supervision of the collection of past-due payments from small business customers that have outstanding lease obligations. This role supervises a team of collectors, develops strategies to minimize delinquency and charge-offs, and partners with cross-functional teams to protect portfolio quality and mitigate potential losses to the company.

Job Duties:

• Core competencies, Compliance, and Risk Management
  1. Resolve, individually and collectively as a team, past due loan and lease payments and perform collection activities and related loan and lease servicing for delinquent accounts.
  2. Initiate collection calls and resolves delinquencies while demonstrating proper phone etiquette, written and verbal communication skills.
  3. Review and analyze loan and lease documents, payments, past dues, loan or lease collateral and inspections, monetary compliance/defaults, covenant(s) compliance, financial statement reporting, maturities, forbearance agreements, bankruptcy, and other legal proceedings.
  4. Adhere to, and ensure the team performs in compliance with, all applicable regulations, company policies, procedures, and best practices.
  5. Identify potential risks within the team or operations and take corrective action as necessary to mitigate risk.
  6. Collaborate with line of business partners to ensure proactive risk management for delinquency reduction and overall asset quality improvement.
• Strategic Planning & Decision Making
  1. Collaborate with, and provide timely and accurate reporting to, senior management.
  2. Provide management reporting on delinquency trends, loss projections, and recovery performance.
  3. Ensure compliance with internal policies and applicable regulatory requirements.
  4. Represent the small ticket leasing collections function in cross-department initiatives or audits.
  5. Analyze performance metrics to inform decision making.
  6. Identify opportunities for process improvement to enhance quality and productivity.
  7. Execute effective collection strategies designed to efficiently resolve loan and lease delinquency, mitigate risk, and maximize recoveries.
  8. Recommend workout solutions and/or loan or lease modifications, implement orderly liquidation/exit or rehabilitation plans, manage foreclosures and repossessions.
  9. Approve workout plans within granted loan authority.
• Team lead responsibilities include but are not limited to:
  1. Oversee the team's day-to-day operation, manage scheduling and workflow.
  2. Foster a positive, collaborative, and inclusive team environment that aligns with Peoples Bank's culture.
  3. Ensure the clear communication of goals, establish priorities, expectations, and individual responsibilities.
  4. Assign equitable workloads based on skills, ensure efficient workflow, and monitor performance. Report as appropriate to senior management.
  5. Regularly assess team member performance, provide coaching, support, and guidance to improve skills and performance. Encourage "360 coaching" from the team.
  6. Regularly conduct one-on-one meetings to review performance. Appropriately address performance gaps which could include disciplinary action.
  7. Prepare and complete quarterly and annual reviews of direct reports.
  8. Identify skill gaps within the team and recommend training or development opportunities, as appropriate.
  9. Onboard new team members, ensuring they are properly trained and have the resources and tools necessary to succeed in their role.
  10. Approve time in ADP for direct reports.
• Will perform special projects as assigned.

Education, Job Skills and Qualifications:

• Bachelor's degree in business or related field or equivalent work experience.
• 3-5 years' experience in commercial collections or as a loan officer, workout banker or credit analyst.
• 2 years in a leadership role, preferred.
• Strong knowledge of leasing structures, UCC filings, and commercial recovery practices.
• Proven ability to lead, motivate, and develop a high-performing team.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to understand and apply bankruptcy, lending laws and risks associated with troubled loans, state collection laws, foreclosure and Article 9 processes.
• Strong verbal and written communication skills.
• Strong problem solving and conflict resolution skills.
• Strong interpersonal skills.
• Highly organized and attentive to detail.
• Proven ability to exercise discretion and sound judgment.
• Proven ability to effectively communicate viewpoint and make independent decisions.
• Ability to work independently and to handle and prioritize multiple tasks.
• Ability to understand and apply bank's credit policy.
• Ability to understand and apply applicable banking laws, regulatory requirements and credit/risk management practices.
• Proficient with the Microsoft suite of products and commercial loan origination system software platforms.
• Some travel required; must have a valid driver's license for travel throughout Peoples Bank footprint of offices.
• Team player

Basic Qualifications:

• Bachelor's degree in business or related field or equivalent work experience.
• 3-5 years' experience in commercial collections or as a loan officer, workout banker or credit analyst.
• Some travel required; must have a valid driver's license for travel throughout Peoples Bank footprint of offices.

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.