Service Sales Engineer - Northeast

Mission / Purpose of the Job

The Service Sales Engineer drives aftermarket revenue growth by managing customer relationships, identifying service opportunities, and delivering solutions that improve equipment reliability, performance, and uptime. This role serves as the primary customer-facing representative for Leybold's aftermarket business and is responsible for growing service revenue through maintenance programs, repairs, upgrades, service agreements, field services, and spare parts sales while ensuring long-term customer satisfaction.

Main Responsibilities

• Drive growth through service agreements, preventive maintenance programs, repairs, upgrades, retrofits, field services, and spare parts sales.
• Achieve bookings, revenue, profitability, renewal, and customer retention objectives.
• Develop territory sales plans, generate new business opportunities, maintain an active sales pipeline, and provide accurate forecasts.
• Manage the installed equipment base to identify service, upgrade, modernization, replacement, and lifecycle opportunities.
• Build and maintain relationships with maintenance, engineering, operations, procurement, and reliability stakeholders.
• Conduct customer visits to assess equipment performance, identify challenges, and recommend solutions.
• Serve as a trusted advisor focused on improving reliability, operational efficiency, and asset performance.
• Manage assigned territories by prioritizing customer activities, monitoring market trends, and coordinating with internal teams.
• Develop proposals, quotations, service agreements, and business cases that demonstrate customer value.
• Support contract negotiations and collaborate with technical teams to deliver effective solutions.
• Promote, renew, and expand service agreements and preventive maintenance contracts.
• Identify cross-selling, upselling, and competitive displacement opportunities to increase Leybold's market presence.
• Partner with sales, service operations, applications engineering, customer care, and other internal stakeholders to ensure customer success.
• Communicate customer feedback, market intelligence, competitive activity, and growth opportunities to leadership.

Education:

• Engineering/science degree or technical equivalent (engineering related job experience)

Skills & Knowledge:

• Skilled at generating your own leads through cold calling, blitzing, research, networking, and driving your territory

• Experience with on-site customer facing role

• Excellent interpersonal, oral, and written communication skills

• Knowledge of or ability to learn and communicate technical information

• Ability to create custom solutions to address specific process needs by bringing together the needed company technical resources is a must.

• The ability to get along with others and engage them in projects or activities

• Ability to focus from one task to another

• Prioritize tasks effectively

• Excellent PC skills are required (MS Office, Word, Excel, & Powerpoint)

Other Requirements:

• Prospecting and selling mentality

• A background in a technical operational side and rotating equipment of sales

• High energy individual with insatiable curiosity and commitment to get it done.

• Ability to learn quickly and think outside of the box.

• Military veterans encouraged to apply.

• Ability to work independently in a home office.

• Aptitude in mechanical systems, vacuum systems, and fluid systems is a plus.

• Valid Drivers License required

In Return, We Offer You:

• We believe there is always a better way. Open for change and feedback is what defines our culture.

• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.

• We offer a competitive compensation package (Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability and more)

Compensation:

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on everyone's qualifications.

Location Based Pay Ranges:

$78,200 - $104,500 in these states: NY, CT, MA

LEYBOLD USA INC. is an Equal Opportunity Employer - M/F/Disabled/Veterans

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Reasonable accommodations may be made for individuals with disabilities.

Work Conditions:

• Regular exposure to moving mechanical parts and outdoor conditions.
• Frequent exposure to fumes or airborne particles.
• Occasional exposure to heights, chemicals, electrical shock, and vibration.
• Loud noise environment.

Physical Requirements:

• Regularly sit, stand, walk, climb stairs, talk, and hear.
• Occasionally use hands/fingers for typing/dialing; climb, balance, stoop, kneel, crouch, crawl, and reach.
• Lift/move up to 25 lbs; occasionally up to 50 lbs (pumps/accessories).
• Frequent computer use; vision requirements include close, color, distance, depth perception, and focus adjustment.

Work Setup:

• 100% remote.
• Travel required ~50% of the time, often overnight/multi-day.

• Geographic Scope: Domestic; Northeast Region of the US
• Interaction:Internal teams and external clients
• Influencing Factors:Market conditions, customer needs, technical requirements
• Financial Impact:Directly responsible for annual service revenue; manages % of regional service targets
• Service Reach:Supports multiple functions/customers
• Direct Reports:None