Acute & Emergency Services Operations Supervisor

Psych-ZSFG-Admin-General

Full Time

87205BR

Job Summary

The Acute & Emergency Services Operations Supervisor provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.

The successful candidate will supervise clinic operations, typically spanning multiple providers, clinics and / or practices. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, and insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead.

The Acute & Emergency Services Operations Supervisor receives assignments in the form of objectives with goals and the process by which to meet goals. Responsible for supervising the day-to-day unit activities. Normally directs a section or group of analysts. Oversees and participates in complex projects and initiatives. Collaborates directly with internal and external stakeholders. Provides direction according to established policies and management guidance.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $91,700 - $137,600 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF Department of Psychiatry at Zuckerberg San Francisco General Hospital and Trauma Center is dedicated to providing culturally competent services to the diverse patient population we serve. Providing a range of clinical services informed by evidence-based practices, the Department of Psychiatry provides care to thousands of patients each year. The department is divided into six subdivisions; the Divisions of: * Acute and Emergency Services - includes San Francisco's only 24/7 dedicated psychiatric emergency room; 44 inpatient psychiatry beds and consultation / liaison services to hospitalized medical and surgical patients * Alliance Health Project - dedicated to providing HIV prevention services, mental health, and substance abuse services to the city's LGBTQ and HIV-affected communities * Citywide Case Management Services - provides assertive case management services to nearly 1,000 of the most seriously mental ill patients in the city, as well as the city's forensic mental health patients * Infant, Child and Adolescent Psychiatry - provides a range of mental health care to children from birth to 24 years of age * Substance Abuse and Addiction Medicine - provides opiate replacement therapies and other services to more than 800 people each day, both on-site and in the community via mobile methadone vans * Trauma Recovery Services - includes the Child and Adolescent Support Advocacy and Resource Center (CASARC), the Trauma Recovery Center (TRC), the Rape Treatment Center, Survivors International (SI), and the Neurotrauma Outreach Program (NTOP). Our programs are staffed by UCSF faculty physicians and psychologists who lead multi-disciplinary teams of nurses, pharmacists, social workers, and occupational therapists in providing high quality care of patients and families experiencing acute mental illness.

Required Qualifications

• Bachelor's degree in related area and minimum five years of experience or equivalent combination of experience / training
• Demonstrated supervisory and organizational skills to effectively supervise staff and to manage the complex workflow and multiple priorities involved with clinic / center administration. Minimum three years supervisory/lead experience
• Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices
• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions
• Strong interpersonal skills for effective collaboration with all levels of management and staff, consultants, and outside agencies
• Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals
• Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations.
• Ability to train, coach, and support clinicians, trainees, and staff in documentation workflows, scheduling processes, IT systems, and administrative policies
• Strong communication and coordination skills across multiple psychiatric service lines to support operational continuity
• Ability to respond to urgent and emergent staffing issues in a high-acuity environment while maintaining calm, timely, and effective operational support

Preferred Qualifications

• Strong knowledge of staffing and scheduling workflows supporting 24/7 acute and emergency psychiatric services (PES, Inpatient Psychiatry, MER, Jail Psychiatry)
• Working knowledge of MyTime or comparable timekeeping systems, including shift differentials, historical edits, and payroll compliance
• Knowledge of onboarding and system-access workflows across EPIC, Qgenda, and UCSF/DPH credentialing and IT systems
• Ability to interpret and apply UCSF, DPH/ZSFG, and departmental administrative policies to daily operational workflows
• Experience supporting administrative operations in emergency, inpatient, or psychiatric care settings
• Experience with EPIC SmartPhrases, documentation workflows, and troubleshooting provider documentation issues
• Experience with UCSF HR systems, UCPath, funding entry, and Controller's Office processes
• Experience designing or optimizing administrative workflows, job aids, or training materials

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

004171 AMBUL CARE ADMSTN SUPV 2

Job Category

Professional and Managerial

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Zuckerberg San Francisco General (ZSFG)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday; 8AM- 5PM PST