Servicenow Application Developer II

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Manages the ServiceNow System Administration and development. This includes the administration, development, operation, education, and maintenance of the ServiceNow platform. Serves as a developer and technical subject matter expert for the ServiceNow system. Partners with stakeholders to develop workflows, perform needs assessments, assist in solution development, and influence organizational change. Be a part of the on-call function of the Incident/Change team.

• Performs essential duties in any emergencies such as hurricanes, storms, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Supports implemented and proposed solutions on the ServiceNow platform. Load, manipulate, and maintain data, and API integration between ServiceNow and other systems.
• Develops ServiceNow software solutions using JavaScript, Web Services, MYSQL, XML, HTML and CSS. Perform code reviews to ensure that the quality bar is being met about coding standards, integration, extensibility, and security. Create and maintain a detailed view of the ServiceNow architecture.
• Deploys of features and ServiceNow releases. Makes recommendations and participates in implementing ServiceNow requirements and provide architectural controls and impact analysis for new requirements.
• Provides timely and courteous support to users.
• Manages the ServiceNow software releases through configuration tasks and feature delivery and optimize stability and usability of ServiceNow through regular application maintenance. Research and stay current in ServiceNow products and applicable integrated technologies.
• Partners with stakeholders to develop workflows, SLAs, perform needs assessments, assist in solution development, and influence organizational change.
• Participates on-call function of the Incident/Change team. Collaborates with team members to design best solutions for technical issues.
• Works with users to eliminate problems, errors and to improve the end user experience presented in ServiceNow.

Bachelor's degree in MIS, Computer Science, Computer Engineering, Information Studies or other technical discipline and three (3) years related experience; OR seven (7) years of related experience; OR an equivalent combination of relevant education and/or experience.

• Experience as a ServiceNow Developer
• Experience as a ServiceNow Application System Administrator
• Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications
• Experience with Agile methodologies (e.g., Scrum, sprints, daily standups) for effective project delivery.
• Experience using software best practices to develop ServiceNow solutions and workflows.

• Proficiency in JavaScript, including client-side and server-side scripting, Glide API, AJAX, and JavaScript frameworks used within ServiceNow (e.g., AngularJS).
• Familiarity with HTML, XML, CSS, and other web development tools and techniques.
• Understanding database concepts and management, including data storage, retrieval, optimization, and working with technologies like JDBC, SQL, and LDAP.
• Knowledge of security best practices, including implementing access controls, data encryption, and secure coding practices within the platform.
• Skill in designing intuitive and user-friendly forms, dashboards, and portals on ServiceNow, ensuring accessibility and positive user experience.
• Proficiency in using REST and SOAP APIs, MID Servers, and data exchange formats like JSON or XML to integrate ServiceNow with other systems.
• Ability to design, implement, and optimize workflows using tools like Flow Designer and Workflow Editor to streamline business processes.
• Strong analytical and debugging skills to diagnose issues, identify root causes, and resolve problems within ServiceNow scripts and applications.
• Skill in creating clear and concise technical documentation for reference, reporting, and knowledge transfer.
• Ability to work effectively within a team, share knowledge, and collaborate with other developers and stakeholders.

Administrative

Begin time: 8:30 AM

End time: 5:00 PM

Expanded Background Check

Ability to work flexible hours as needed.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.