New

Customer Service Representative

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Greencastle
Dec 17, 2025
Customer Service Representative (CSR) Location: Hybrid - Greencastle, PA Schedule: Monday-Friday Job Description We're seeking a motivated, detail-oriented Customer Service Representative to join our dynamic team. This role is fast-paced and ideal for someone who thrives as the central point of contact. You will manage customer orders from start to finish, ensuring every interaction delivers an exceptional experience. Collaboration with customers, sales teams, and distribution centers will be key to resolving inquiries, troubleshooting issues, and keeping operations running smoothly. Key Responsibilities * Manage customer orders daily, including pricing, availability, and scheduling. * Act as the primary liaison between customers and internal teams. * Respond to inquiries and resolve concerns via phone, email, or customer portal. * Coordinate with sales, supply planning, traffic, compliance, and IT teams. * Maintain accurate records in Oracle and prepare order reports for customers and internal stakeholders. * Review routing guides and ensure compliance with customer requirements. * Problem-solve non-compliance issues and assist with returns or product specifications. * Support additional administrative tasks and projects as needed. Top Skills & Qualifications * Minimum 2 years of experience in customer service. * Excellent written and verbal communication skills. * Proficient with PC applications and systems (Email, Teams, Word, Excel). * Tech-savvy and able to quickly learn new technologies. * Knowledge of contact center environment and associated systems preferred. * Strong conflict resolution and analytical skills. * Ability to work independently and in a team environment. * Multi-tasking and time-management skills with the ability to prioritize tasks. * Comfortable working in a fast-paced, high-pressure environment. Job Type & LocationThis is a Contract to Hire position based out of Greencastle, PA. Pay and BenefitsThe pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Greencastle,PA. Application DeadlineThis position is anticipated to close on Dec 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.