Patient Support & Engagement Analytics Associate Director

Job Description

General Summary

Vertex is seeking an Associate Director of Patient Support & Engagement Analytics to lead analytics initiatives that optimize patient services and programs, primarily supporting therapies for hemoglobinopathies such as sickle cell disease and beta thalassemia. This role will leverage data-driven insights, patient journey analytics, and predictive modeling to enhance patient engagement and improve operational efficiency across Vertex's patient support ecosystem.

The ideal candidate is a highly skilled individual contributor with a proven ability to translate complex concepts into clear, actionable insights for diverse stakeholders. They demonstrate exceptional attention to detail and accuracy in deliverables, while working independently and proactively engaging with colleagues. In addition, this candidate excels at strategic thinking, collaboration, and relationship management across multiple cross-functional teams.

Key Duties and Responsibilities

• Develop and execute the analytics strategy and approach, ensuring alignment with the business objectives.
• Create KPIs, dashboards, and reporting frameworks to monitor care manager performance, program effectiveness and patient experience.
• Utilize advanced statistical techniques, machine learning models, and data visualization tools (Tableau, Power BI) to inform strategic decisions.
• Partner with Patient Services, Marketing, and Commercial Operations to identify actionable insights that improve patient readiness, streamline onboarding, and deliver a positive treatment experience.
• Present findings to program/brand leadership and influence data-driven decision-making across the organization.
• Champion innovation by piloting new analytical methodologies and visualization tools to enhance insights delivery and operational excellence.
• Ensure compliance with HIPAA, data privacy regulations, and Vertex's data governance standards.
• Partner with Data Engineering team to define and optimize data infrastructure (data warehouse, data lake) for scalable analytics solutions.
• Manage external vendors and oversee data quality assurance for patient support analytics.

Knowledge and Skills

• Critical thinker with a demonstrated ability to identify key trends, synthesize complex data, and translate findings into actionable recommendations.
• Advanced analytical expertise with proficiency in Excel, SQL, and Power BI; familiarity with Python and Snowflake is a strong plus.
• Proven ability to collaborate effectively with internal teams and external partners to generate insights and support strategic decision-making.
• Demonstrated ability to evaluate and prioritize competing requests, ensuring timely delivery of multiple concurrent workstreams.
• Exceptional communication skills, both written and verbal, with the ability to present insights clearly and persuasively to cross-functional teams and mid-level leadership.
• Highly flexible, comfortable navigating ambiguity and thriving in a fast-paced, dynamic environment.
• Domain expertise in cell and gene therapy or experience supporting hemoglobinopathies is a strong plus.

Education and Experience

• Bachelor's degree in a quantitative discipline (e.g. Data Science, Statistics, Economics, Healthcare Analytics, or related field).
• Typically requires 8+ years of experience in pharma/biotech analytics, with a focus on patient support, commercial analytics, forecasting, or commercial operations.
• Strong experience working with data infrastructure, BI tools, and leading cross-functional analytics projects.

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com