Student Accounts Specialist

Current employees, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency): log into UKG and navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

A final candidate may be hired as an Associate Student Account Specialist or Student Account Specialist dependent on applicable experience and knowledge.
The Student Accounts Specialist uses analytical thinking, problem solving, and great attention to detail to support students and the university. Daily tasks include refund calculations, student account balance reviews, refund check processing, and posting of student payments while providing excellent customer service to students and university staff. Student Accounts Specialists must be self-motivated and organized with excellent time management skills to work in this fast paced higher education administration/business environment.

HOURS: 40 hours per week, Monday-Friday, a scheduled to be determined based on business/department needs between the hours of 8:00am - 6:00pm.
This position allows for a hybrid schedule with a mix of in-office days at the University's home office in Milwaukee and remote days.

Compensation is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly pay range for this position is $20.00 to $31.27 (this encompasses the range for Associate level and Specialist level).

Click Here or use the following link to learn more about careers at Herzing University: https://tinyurl.com/HerzingU

REQUIREMENTS:

• Bachelor's degree
• At least one year of Title IV administration or related experience required for Specialist level
• At least one year of Title IV administration or related experience preferred for Associate Specialist level

PRIMARY DUTIES AND RESPONSIBILITIES:

• Review assigned accounts for upcoming and past due amounts. Contact active students to remind them of payments due and discuss payment arrangement options to collect on overdue payments.
• Provide student account data to external agencies for students receiving tuition assistance.
• Upon request, provide tuition statements for students or outside agencies.
• Process and disburse payment to students for funds due from eligible loans that exceed tuition owed.
• Process check, online and EFT payments.
• Return refunded/returned loan and grant money to federal programs in accordance with federal guidelines.
• Complete Return of Title IV Funds; calculate and disburse tuition refund to students who have withdrawn from the University in accordance with Title IV regulations.
• Other duties as assigned.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

Physical requirements:

• Must be able to remain in a stationary position most of the time.
• Must be able to occasionally move around the work location.
• Must be able to communicate information and ideas so others will understand.
• Constantly operates office and/or tech equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.