Vice President & Manager - Loan Operations

Step into a high-impact leadership role where your operational expertise, people management skills, and customer-first mindset will shape the success of a growing Loan Operations team. We're seeking a dynamicVice President & Manager - Loan Operationsto guide daily functions, elevate service standards, and drive continuous improvement across the department.

About the Role

In this influential position, you'll take ownership of day-to-day oversight within Loan Operations, ensuring precision, efficiency, and exceptional service delivery. You'll lead a talented team, champion process enhancements, and play a key role in maintaining the integrity and profitability of the loan portfolio.

Your work will directly support the Bank's operational excellence, customer satisfaction, and long-term growth.

Key Responsibilities

Customer Experience & Service Excellence

• Deliver top-tier service to both internal partners and external clients through efficient, accurate loan servicing.
• Communicate with clarity and professionalism, resolving complex issues to strengthen relationships and promote loyalty.

Leadership & Team Development

• Recruit, train, and mentor team members to ensure high performance, strong morale, and consistent accuracy.
• Oversee scheduling, workload distribution, and day-to-day staff management to support operational goals.

Operational Oversight

• Prepare or contribute to management reports, ensuring leadership has timely, relevant insights.
• Direct monthly reconciliation of general ledger accounts to maintain accuracy and financial integrity.
• Introduce, refine, and implement procedures that elevate accuracy, efficiency, compliance, and overall service levels.

Technology & Systems Support

• Provide essential guidance and training on loan systems, software tools, and operational applications to ensure optimal performance.

Qualifications

• Bachelor's degree in business, banking, or equivalent experience.
• 5+ years of experience in loan operations or a related field.
• Minimum 3 years of direct supervisory experience with a proven record of developing high-performing teams.
• Strong operational background with demonstrated ability to manage departmental functions effectively.
• Advanced computer proficiency, including mastery of Microsoft Office and similar tools.
• Working knowledge of bank audit standards, regulatory requirements, and internal policy compliance.
• Exceptional communication skills, both written and verbal, with a customer-centric approach.
• Ability to balance meticulous attention to detail with strategic decision-making.
• Solid understanding of basic accounting principles.
• Strong organizational and prioritization abilities.

Why Join Us?

This is an opportunity to lead a mission-driven team, influence key operational strategies, and contribute directly to the Bank's success. If you thrive in a collaborative environment and are inspired by the opportunity to elevate people, processes, and performance, we want to meet you.

Ready to make a meaningful impact?Apply today and help shape the future of our Loan Operations division.

The National Bank of Indianapolis is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis ofrace, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.