Compliance Manager - Complaints

This is a remote role that may be hired in several markets across the United States.

This position manages compliance associates, initiatives, and activities that reduce risk and ensure regulatory compliance for the Bank. Oversees enterprise-wide initiatives with significant impact on daily processes. Leads the analysis and communication of new or changing regulations. Represents compliance efforts on business projects and committees. Partners with lines of business to foster open communication and productive relationships throughout the implementation of changes. Provides personal leadership and expertise to ensure policies, procedures, and practices of the Bank comply with applicable laws and regulations.

• Compliance Oversight - Manages a team of associates who receives, processes, and responds to all Agency complaints and performs credible challenge, as well as provides oversight for all direct escalated complaints received by front line business units. Manages a team of associates who analyze internal processes and systems related to complaint management for data gaps, discrepancies, and other compliance-related issues. Oversees the implementation of necessary changes to business processes, systems, or programs in accordance with external laws and regulations. Leads the review and execution of enterprise-wide initiatives that ensure regulatory, legal, and risk mitigation compliance.
• Business Strategy - Fosters productive relationships and open communication with management throughout the Bank to develop an appropriate compliance culture. Assists business lines in understanding their roles in compliance and risk mitigation efforts by serving as the point of contact for daily requests. Identifies opportunities to leverage technology that enhances processes, mitigates risks, and improves operational efficiencies.
• Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development.
• Business Support - Partners on the development of key performance metrics and reporting criteria. Participates in business committees and other projects related to compliance, legal, and regulatory risk. Monitors and reviews high risk, escalated issues.

Basic Qualifications:

Bachelor's Degree and 6 years of experience in Compliance, Legal, Audit, Regulatory Compliance Management, Banking or other related experience

-OR-

High School Diploma or GED and 10 years of experience in Compliance, Legal, Audit, Regulatory Compliance Management, Banking or other related experience

Preferred Qualifications:

• Project Management/Transformational Initiatives - Able to multi-task effectively without sacrificing speed or quality. Leadership experience within a fast-paced environment and driving multiple efforts forward in varying size and scope.
• Stakeholder Management/Constructive Challenge - Provide constructive feedback to senior leadership and develop partnerships to find an alternative path forward.
• Reporting & Data Analysis - Comfortable with analyzing a broad data set and transforming data into actionable insights. Experience creating and delivering clear and concise messages across multiple levels of leadership.

This job posting is expected to remain active for (45) days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is relative to your experience but the range is generally $94,091 - $144,273 per year.

Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.