General Clerk III (Onsite)

RP Professional Services, LLC (RP) is a rapidly growing government consulting firm headquartered in Ashburn, Virginia. We're an 8(a), Service-Disabled Veteran-Owned Small Business (SDVOSB) that exclusively enables the missions of U.S. Federal agencies through superior mission support and technology integration. Our dedication to our employees and clients is driven by our promise to deliver Excellence, Value, and Flexibility. "People, not just Resources" is more than our motto; it's the foundation on which we are built! At RP, we take pride in who we are and what we deliver.

RP Professional Services, LLC is seeking a qualified General Clerk III to provide administrative, records management, and loan processing support for a federal government customer. This position performs a combination of clerical, records maintenance, and customer support functions, requiring the ability to apply established procedures, exercise judgment within defined guidelines, and complete work with limited supervision.

The role supports government loan and financial assistance programs and involves working with both physical and electronic loan files. This position is 100% onsite in Herndon, Virginia and is subject to the requirements of the Service Contract Act (SCA).

Key Responsibilities

• Provide administrative support to loan processing activities, including intake, organization, tracking, and maintenance of loan applications and supporting documentation.
• Review loan files and documentation for completeness, accuracy, and proper organization in accordance with established federal procedures.
• Maintain and update loan, financial, administrative, or program records stored in manual and electronic formats.
• Assist with loan file assembly, ensuring required forms, disclosures, and supporting documents are present prior to review.
• Select from established methods, procedures, and guidelines to process assignments involving multiple steps or variations.
• Determine appropriate sequencing of tasks to meet operational standards and deadlines.
• Perform general clerical duties including filing, data entry, document tracking, records retrieval, and correspondence support.
• Provide customer or call center support as assigned using approved scripts and guidance.
• Utilize Microsoft Word, Excel, Outlook, and internal loan or case management systems.
• Identify missing information or discrepancies and escalate issues per established procedures.
• Work independently on routine assignments while coordinating with supervisors and team members.

• High School Diploma or equivalent.
• Eight (8) or more years of progressively responsible clerical or administrative experience, or an equivalent combination of education and experience.
• Experience providing administrative or clerical support to financial or loan-related programs.
• Experience working with physical and electronic records.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to work for any U.S. employer without sponsorship.

Preferred Qualifications

• Experience supporting federal loan programs or government-regulated financial assistance programs.
• Experience with loan file preparation or loan servicing support.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Experience in a structured, compliance-driven environment.

• Medical, Dental, and Vision coverage
• Up to 4% retirement match with 100% vesting
• Company-paid Short-Term and Long-Term Disability
• Company-paid basic life insurance
• Vacation & Sick Leave

RP Professional Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.