Technical Service Associate

Technical Service Associate - Manitowoc, WI

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Technical Service Associate to join our Manitowoc, WI team. You will provide technical field service support and product/policy information to channel partners and customers and assure channel partner and customer issues are resolved to completion, while minimizing warranty and non-warranty costs. You will also participate and assist in various aftermarket service functions as required.

You will:

• Provide phone and other means technical field service support and product/policy information to channel partner and customers. Establish and maintain effective relationships with internal and/or external customers.
• Negotiate and manage channel partner and customer satisfaction requests while controlling costs. Meet commitments and respond promptly to channel partner and customer requests.
• Understand, implement, and interpret company service policies and procedures to channel partner and customers.
• Express ideas and thoughts verbally and/or in written form, and possess a high degree of tact, diplomacy, problem solving skills and mature judgment.
• Proficiency in use of company business systems and maintain technical and policy reference requirements. Participate in other areas of aftermarket service as requested.

Key Requirements:

• Technical Degree in Refrigeration; with a minimum of one year of experience in Refrigeration or Product/Customer Service is required. Will consider a minimum of four years of refrigeration field service or HVAC experience in lieu of education.
• Federally certified refrigerant handler (Type I and II, certification preferred).
• Experience working with ice machines is strongly preferred.
• Must be efficient, accurate and capable of a high-volume call workload.
• Ability to clearly express ideas and thoughts - written and verbally.
• Possess a high degree of tact, diplomacy, problem solving skills and mature judgment.
• Ability to work independently and within a team environment.
• Strong personnel management and interpersonal skills with a high level of integrity.
• Familiar and able to work with Microsoft Office programs: Outlook, Word and Excel.

Shift/Hours:

• 8:00am - 5:00pm (sometimes later based on need)

Compensation:

The hourly pay for this role is: $42.00 - $45.00/hour, DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement