Technology Support Engineer- Chicago, IL

Komatsu is seeking a technically proficient Technology Support Engineer to join our team in Chicago! This customer-facing role provides continuous operation and improvement of Komatsu GPS machine control, hardware, software, and other types of onboard electrical systems while recording and analyzing data accurately and reliably.

In this role you will be responsible for providing customer and dealer suport and improving all machine onboard systems such as advanced automation systems using 3D design data, GPS and machine sensors. Additionally, telematics, payload systems, and object detection systems ensuring they meet the highest standards of precision, functionality, and accuracy while maintaining the highest possible machine uptime. If you've done troubleshootingof Topcon, Trimble, Leica, or Carlson machine control systems, you could be a good fit for this role.

• This role will provide high value technical support to the Regional Sales team, Major Accounts, distributors and other Komatsu internal personnel through day-to-day support activities, technology solution training, and customer visits. This role also includes international collaboration with Komatsu Japan for voice of customer and real-time data support.
• We are looking for a candidate to have mechanical aptitude, is a self-starter, and eager to learn new technologies.The candidate must strive to become the technology controls subject matter expert across assigned product lines equipped with our advanced automation systems. They will train other individuals and create self-help tools to support the North American Region. Additionally, level 2 support of the Service Diagnostic Tool (SDT) is an important part of this role.
• This individual must analyze failure and resolution data, present findings internally and to respective manufacturing plants. They lobby to quickly resolve hardware or software issues with the manufacturing plants as required. They will also work with manufacturing plants on "Kaizen" activities to improve overall product quality. They will support boots-on-the-ground activities to actively engage with customers for first hand voice-of-customer feedback.
• This individual will become the SME for payload systems for assigned products. This individual will also support the following: machine communication and telematics systems (Komtrax), troubleshooting and calibrating camera and object detection systems, proactive failure analysis systems, tele remote systems, as well as other emerging technologies.

• Position is based out of our Chicago North American Headquarters. Relocation may be considered for the right candidate.
• The individual must be able to travel 20-30%, often to distributors or customers.
• Minimum of a two-year Associates degree required. Bachelor's degree a plus.
• Minimum of five to seven years working experience with GPS technology. Experience with Topcon, Leica, Trimble a plus.
• Construction, mining or agriculture industry related experience required.
• Must have good oral and written communication skills and be able to effectively communicate cross functionally within the Komatsu organization. Must be comfortable presenting to medium/large groups, both remote and in-person.
• Basic hydraulic troubleshooting experience with a minimum of intermediate level electrical troubleshooting (CAN systems, PWM etc.) required.
• Excellent problem-solving abilities and attention to detail. Highly organized and efficient time management, especially relating to optimizing travel.
• Strong ability to analyze complex technical situations, determine root cause, identify actions and lead resolution and implementation.
• Computer proficiency (MS Office: Word, Excel and PowerPoint)

All duties and requirements are essential job functions.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).

Requirements are representative of minimum levels of knowledge, skill and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.