Project Manager II - Operations

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

The Project Manager II role here at the VA is an excellent opportunity for someone with the right skillset to have a 'feel good career' and make a difference on a daily basis. This role supports veterans in their times of need. The best candidates will be able to provide supervisory leadership to a team which is responsible for assisting veteran patients with their experience at the hospital and meeting all customer needs in the process. This is a rewarding and challenging position best suited for those with managerial skill and ability to work well with people of all backgrounds. Empathy, Organization, Interpersonal Skill and Multitasking Ability are paramount requirements. Handles moderately complex issues frequently and refers more complex issues to higher level staff.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Coordinates the work activities for multiple functions to ensure satisfying delivery.
• Responsible for all aspects of the project lifecycle: planning, scope definition, design, execution, and delivery.
• Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to Senior Management.
• Assists with the selection, negotiation, and managing of all activities regarding external consultants or vendors.
• Monitor all budgeted project expenditures.

Additional Responsibilities

• Establish communication calendar to update stakeholders on the progress of the project.
• Interface with project personnel on all routine matters pertinent to contractual obligations.
• Perform other related job duties as assigned.

Qualifications: Education, Experience, and Certification(s)

• High School diploma or General Educational Development (GED) required.
• Bachelor's degree in related field preferred.
• 2-4 years of related work experience required.
• Security Clearance and background check requirements, if applicable are determined by the contract.

Knowledge, Skills, and Abilities

• Great problem-solving and analytical skills.
• Ability to manage multiple activities and prioritize multiple competing tasks.
• Ability to set priorities for self, team, and peers, and adjust when priorities change.
• Proficient in Microsoft Office skills, and the ability to become familiar with corporate specificprograms and software such as ZOOM and Microsoft Teams.
• Ability to solve practical problems andadapt to new information and guidance quickly.
• Great verbaland writtencommunication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Ability to work independently and as part of a team.
• Great customer service skills.
• Knowledge of project management, timelines, deadlines, and follow through on finished products.

Safety and Health Responsibilities

ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:

• Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.
• Adhere to all corporate and local safety plans, policies, practices and standards.
• Be aware of and follow all safety rules of your work site.
• Report any unsafe conditions or accidents to your supervisor.
• Practice standard precautions (formerly universal precautions) always.
• Participate in mandatory or available safety training.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hiring manager will determine physical demands that are necessary to perform duties as described for this position.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information