Mobility Specialist Special Operations

Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Remote/Hybrid work environment based on candidate location

An excellent career opportunity is currently available for a Mobility Specialist Special Operations reporting to Aires CORP Special Operations Team.

This exciting opportunity is in a high growth environment where you will utilize your experience in customer service to facilitate the end-to-end relocation process for corporate transferees and their families.

Position Responsibilities:

• Counsels transferees on policy benefits.
• Coordinates household goods and family services.
• Counsels and assists transferees with expense submission.
• Communicates with relocating transferee and family throughout the move to provide a positive mobility experience.
• Collaborates with internal teams to ensure services are delivered accurately and timely.
• Handles VIP/complex file assignment.
• Acts as a mentor and subject matter expert to less senior staff.
• Provides regional support and coverage in periods of high-volume, transition, or extended absences.
• Participates in ongoing training initiatives to stay current on new systems and processes.

Required Qualifications:

• High School Diploma/GED required, Associate's or Bachelor's degree preferred
• 5+ years of customer service experience in the relocation industry
• CRP/GMS certifications preferred

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at hr@aires.com.