Network Voice Support Analyst

Merchants Bank is seeking a Network and Voice Administrator. This on-site position can be worked out of any Merchants Bank location in MN and WI with office space available.  The preferred location is Winona, MN.

This position will design, maintain, and enhance the reliability and performance of our enterprise network across datacenters and SDWAN environments. Administration of Fortinetbased security and segmentation, troubleshoot complex network and voice issues, and ensure high availability through proactive monitoring and incident response. There will be collaborate with analysts, vendors, and stakeholders to support infrastructure planning, voice services, and ongoing improvements in alignment with organizational and regulatory standards. This position also maintains detailed network documentation, supports compliance initiatives, and contributes to crossteam training and a positive workplace environment.

We're looking for a skilled, adaptable professional who thrives in a dynamic IT environment and is committed to exceptional service and technical excellence.  Three years of experience supporting users and LAN/WAN infrastructure in a large multi-vendor Layer 3 network required.  Must have experience using network management tools.  Experience with LAN/WAN/SDWAN troubleshooting, including experience with TCP/IP, Ethernet, Fortinet routers and switches, Meraki and Microsoft Teams desired. Technical knowledge and experience with micro-computer hardware, operating systems and LAN/ WAN administration (Windows end-user and server OS, LINUX, Fortinet) preferred.

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.

Please Apply online at www.merchantsbank.com/careers or in person at any Merchants Bank location. Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Salary/Compensation: $31.44 - $38.51 per hour

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