New

Senior Product Management

Microsoft
$119,800.00 - $234,700.00 / yr
United States, Washington, Redmond
Jan 26, 2026
Overview Securityrepresentsthe most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Intune Product Group is on a mission to manage the world's devices and apps simply and securely. Within Intune's Customer Experience Engineering (CxE) organization, the Customer Acceleration Team (CAT) partners with our most strategic enterprise customers to accelerate adoption, resolve critical blockers, and shape the future of device and app management. The CAT team is hiring a Senior Product Manager.CAT is the bridge between customer reality and product innovation. We co-create with customers, translate insights into product priorities, and prototype tomorrow's scenarios today. This role is a unique opportunity to work at the intersection of customers, engineering, and AI-driven innovation. This role demands a passion for enhancingcustomerexperience, fostering a consistent and efficient collaboration between engineers and customers, and enabling a customer-centric development culture. Our fast-paced environment motivates team members to innovate and be at the forefront of product development, with a customer-first mindset. If you are eager to work directly with our commercial customers, partners, and MVPs, and connect them to our engineering & research product teams to create a better product, then we would love to have you on our team. Microsoft's mission is to empower every person and every organization on the planet to achieve more. Asemployeeswe come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities As the Customer Operations PM for the Intune CAT team, you will: Build, manage, drive and/or contribute to our customer-facing initiatives and programs. Build, manage,driveand/or contribute to our internal-facing customer-oriented initiatives and programs. Build and manage our rhythm of the business, including scoping and running many of the forums thatcomprisethat rhythm. Work with our teams that build our tooling and dashboards that capture and report on the status of our work. Support critical escalations, resolvingblockersand turning one-off solutions into reusable playbooks and accelerators. Synthesize customer insights from telemetry, support cases, preview programs, and community feedback into actionable product improvements. Partner with product engineering to translate customer signals into backlog priorities andvalidatefeatures in real-world environments. Collaborate with field teams, partners, and the global ecosystem toscale learningsinto repeatable adoption frameworks. Mentor and enable field architects, partners, and Microsoft field teams through workshops and training sessions. Contribute to a culture of sharing, learning, and continuous improvement across the CAT and CxE community. Embody our culture and values Qualifications Required: Bachelor's Degree AND 5+years experiencein product/service/program management or software development OR equivalent experience. Other Qualifications Abilityto meet Microsoft,customerand/or government security screening requirementsarerequiredfor this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:This position will berequiredto pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred 2+ years of experience in product management, customer engineering, or enterprise mobility. Hands-on knowledge of Mobile Device Management (MDM) and Mobile Application Management (MAM) with Microsoft Intune or equivalent platforms (e.g., Workspace ONE, MobileIron, JAMF). Experience collaborating across multiple teams (engineering, support, field, partners) to drive outcomes. Customer engagement skills - able to lead workshops and influence executive decision-makers. Excellent communication skills with both technical and business audiences. Familiarity withAI and automation(APIs, copilots, prompt engineering, low-code prototyping). Familiarity with, and a passion to become an expert in, principles and practices of Continuous Improvement. Comfort interpreting customer signal data toidentifytrends and opportunities. Knowledge of cross-cloud security scenarios (e.g., Intune + Entra ID, Intune + Defender, Intune + Sentinel). Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.