Business Analyst

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

RRD is seeking an experienced Business Analyst for our Houston, TX facility!

**THIS IS AN ONSITE POSITION**

The ideal candidate for this role will have experience in the manufacturing industry and experience with JD Edwards or similar ERP system.

Responsibilities:

• Business process analysis and gather requirements for solutions to address new business requirements for existing and new clients, working closely with business process owners
• Present issues, solutions and options to an audience in a clear, effective, and appropriate-to-their-level manner
• Identify and document test plans, perform system testing, and assist users or developers with testing issues in conjunction with the team
• Adhere to quality assurance and regulatory standards
• Prepare training materials and IT reference documents
• Configure ERP system and other application software
• Provide solutions and deliver outputs within the planned time and budget. Perform and manage multiple concurrent assignments
• Liaise between the business teams and the software development groups and other IT colleagues, some of whom are located in other European countries and the US
• Provide relevant and timely assistance and expert knowledge to resolve problems and effectively utilize business systems in response to help desk calls
• Provide frontline business process support and troubleshoot business application production issues
• Maintain a focus on detail orientation and provide regular status updates
• Maintain awareness of the capabilities of our business applications
• Design and write reports over systems data to meet business needs
• Follow IT Standards and change management procedures

• Bachelor's Degree in Information Technology/Business Information systems and/or equivalent experience
• 3+ years experience in a similar business/application analysis role
• Business analysis/IT experience in a supply chain environment including the core areas of manufacturing, distribution and supply chain management is preferred
• Advanced English knowledge both in verbal and written
• Understanding of software development life cycle (SDLC)
• Experience configuring, implementing and rolling out ERP and other application software systems and enhancements is preferred
• Experience gathering and documenting requirements
• History of providing effective support for internal or external customers
• Knowledge of and usage of Microsoft Office products

Skills/Personal Requirements:

• Experience in JD Edwards Enterprise or similar system is required
• Experience with Shop floor applications preferred
• Familiarity with data base principles, analysis and development
• Knowledge of SQL
• Experience with report writers
• Experience in Business Applications support - Help Desk

RRD's current salary range for this role is $63,300 to $97,400 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future.At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans