New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Portage
Jan 30, 2026
Customer Service Specialist (Remote - EST Hours) Schedule: Monday - Friday, 8:00 AM - 4:30 PM EST Location: Remote (must be able to work EST hours) Employment Type: Contract / Entry Level Job Description We are seeking a Customer Service Specialist to join our team in a remote capacity, supporting Sales Representatives in the Tennessee market. This role is focused on order entry, customer support, and client portal management. Daily responsibilities include: * Utilizing multiple client portals to pull information and monitor purchase order (PO) approvals. * Performing order entry in Oracle ERP (training provided). * Matching approved POs to orders and closing them out in the system. * Typing in order numbers, looking up orders, and ensuring accuracy in processing. * Providing customer service support related to sales, promotions, installations, and communications. * Resolving customer claims and complaints fairly and effectively in line with consumer laws. * Supporting outside sales representatives with order management and customer inquiries. * Developing improvement plans based on customer survey feedback. This role follows clearly defined procedures and guidelines, requiring a basic understanding of work routines and systems. Skills & Qualifications Required Skills: * Customer service & customer support * Order entry & data entry * ERP systems (Oracle preferred; training provided) * Microsoft Office Suite (Excel proficiency) Additional Skills: * Ability to work from a shared inbox and process 10-15 orders per day * Strong attention to detail and accuracy * Excellent communication and problem-solving skills * Ability to multitask and manage priorities in a fast-paced environment Experience Level: * Entry Level (minimum 2+ years of customer service or order entry experience required) Ideal Candidate The ideal candidate is detail-oriented, organized, and comfortable working within defined procedures. They thrive in a remote environment, can manage multiple systems simultaneously, and are committed to delivering excellent customer service while supporting sales operations. Job Type & LocationThis is a Contract position based out of Portage, MI. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Feb 12, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.