New

Customer Service Specialist

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Beaverton
Jan 30, 2026
Description The Customer Service Specialist strives to meet the needs of and build relationships with our customers through mostly incoming contacts via phone, e-mail and other modes of communication. Customers include healthcare providers, pharmacies, patients, insurance companies and the general public. Duties range in complexity from light administrative work to interfacing with a custom database, to discussing sensitive and complex issues with customers regarding laboratory testing, results and other related topics. Primary Responsibilities: Answer incoming calls, e-mails & faxes from customers and the general public Provide information to potential customers about testing services and pricing Research and follow-through on customer inquiries and issues Set up new customer accounts and enter orders Log and notate calls and actions in appropriate areas of the database Determine when calls require a transfer for additional follow-through or Lead/Managerial attention Understand and consistently apply ZRT Laboratory policies and procedures Cross-train in other departments to enhance understanding and cooperation Report customer issues and internal challenges to Customer Service Leads and/or Manager Adhere to assigned work schedule, including shift start / end times and break and lunch periods Follow ergonomic and safe working practices, including taking short breaks to regroup and relieve stress Other duties as assigned by the Customer Service Leads/Manager, or as are necessary for successful department operation Additional Skills & Qualifications 1-3 years of customer service experience. Requirements: Positive "can do" attitude High School Diploma or equivalent Demonstrated aptitude for customer service Proven ability to work self-directed, independently and as part of a team Strong interpersonal relations and conflict resolution skills Attention to detail and efficiency Problem-solving abilities Professional oral and written communication skills Intermediate knowledge of computer applications, including MS Office, database software and e-mail Ability to manage time and stress effectively Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Beaverton, OR. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Beaverton,OR. Application DeadlineThis position is anticipated to close on Feb 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.