Associate Registrar for Veteran and Military Support and Certification Services

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Job Details:

The mission of the Office of the Registrar at the University of Texas at Austin is to support the academic mission of the University by empowering every student to succeed and equipping faculty and staff with tools to excel. We achieve this by safeguarding and maintaining academic records, collaborating to provide services that benefit our students and the campus community; delivering excellent service, and leading campus efforts to support, contribute to, and enhance the academic and student experience.

The Office of the Registrar Vision:

The Office of the Registrar will be a trusted leader in the student and academic community by delivering responsive, excellent service, and proactive, innovative solutions. We are committed to fostering a supportive environment that promotes professional growth and development for our team, while providing tools that enhance teaching, learning, service, and research for the University.

The Office of the Registrar emphasizes:

• Service Excellence: We commit to providing attentive and responsive exceptional service.
• Accuracy: We ensure precise, reliable, and protected academic records.
• Integrity: Our actions are honest, ethical, and responsible.
• Student Success: We support the academic mission and prioritize the needs and successes of students.
• Continuous Improvement: We continuously assess and enhance our services, seeking new and better ways to serve our students andthe university community.
• Collaboration: We communicate effectively, share our expertise to achieve common goals, and serve as problem solvers for our campus partners.
• Teamwork: We foster a caring and motivated staff, cultivate a collaborative work environment, and promote leadership at all levels of the organization.

Position Summary:

The Associate Registrar for Veteran and Military Support and Certification Services is a leadership position that integrates the oversight responsibilities of Veteran Certification and compliance, including the certification for GI Billand Hazelwood benefits, with advancing University initiatives supporting military-affiliated students. This position demands operational excellence across Office of the Registrar functions while providing certification support and leading initiatives that support our veterans, active-duty service members, and military-affiliated students on campus.

Responsibilities

Leadership and Compliance

• Serve as a member of the Registrar's Office leadership team, contributing to strategic planning, policy development, and service delivery improvements.
• Supervise managers and administrative staff across functional areas, including Veteran Certification and Veteran and Military Affiliated Student support. Work with Assistant Registrars and Office of the Registrar leadership team to manage caseload distribution and work assignments.
• Oversee compliance with federal, state, and institutional regulations.
• Develop and implement tools to identify compliance risks, develop mitigation strategies, and plans for peak periods.
• Liaise with auditors, accrediting agencies, and regulatory bodies, such as the Texas Veterans Commission (TVC) and the Department of Veterans Affairs.
• Lead process improvement initiatives and collaborate with Enterprise Platforms technology team and campus stakeholders to enhance data integrity and operational efficiency.
• Lead efforts with campus partners to ensure resolution of student issues and implementation of process changes to increase effectiveness and student success.
• Lead team of managers and administrative staff who are School Certifying Officials for VA educational benefits; oversee certification and verification of enrollments.
• Direct and supervise staff within the Military and Veteran Services Center, ensuring compliance with VA and institutional policies. Ensure oversight and management of student-facing services that support our Veteran and military-affiliated students.
• Collaborate with campus partners and colleges/schools to ensure seamless integration of student support, military benefits, and academic progression.
• Oversees multiple functional areas within the Office of the Registrar, depending on office needs.

Student Engagement and Support

• Advise and support student veteran and veteran-affiliated students on GI Billand Hazelwood benefits.
• Partner with campus offices to plan and create events, workshops, programming, and orientation events tailored to military-affiliated students on topics such as campus resources and support and applying for VA benefits.
• Develop and coordinate programs that reinforce enrollment, retention, and graduation of veterans and military-affiliated students.
• Advocate for military-connected students across campus and within the broader community.
• Serve as a contact for veterans and military-connected students, providing campus referrals and proactive support.
• Conduct veterans' needs assessments of academic policies and student services to identify current issues facing veteran students and address them accordingly.
• Ensure that eligible students are informed about University resources available to them, their VA education benefits, and impact of any new and existing laws.
• Ensure the presentation of Military and Veteran Resources and VA education benefits at new-student orientation resource fairs and other relevant university events by providing information and/or tabling.
• Serve as a resource and advocate for veterans regarding their academic issues and concerns.

Institutional Collaboration

• Lead and collaborate with colleges/schools and campus partners to create and implement programs relevant to student veterans and military-affiliated students.
• Develop academic advising partnerships to support students' educational progression and certification for VA benefits.
• Represent the university on committees and task forces related to military and veteran affairs. Chair the campus Veteran services committee.
• Partner with key campus offices, including the colleges/schools, office of admissions, academic advising, career services, academic support and tutoring, student accounts, financial aid, and student affairs, to ensure cohesive, veteran-friendly services.
• Monitor and respond to federal and state legislation affecting veterans' education.
• Lead campus-wide awareness campaigns for faculty and staff on issues impacting veterans in higher education.
• Develop and maintain partnerships with departments, schools, and colleges, and create a knowledge base ofacademic programs of interest and value to veteran students.
• Ensure effective outreach and recruitment strategies for veterans and military-affiliated students.

Required Qualifications

• Bachelor's degree and 5+ years of progressively responsible experience in a Registrar's Office or professional experience working with veterans or military personnel providing service or support.
• Supervisory experience and demonstrated success, including hiring, training, and evaluating staff.
• Experience with and knowledge of VA educational benefits, military tuition assistance, interpreting federal and state regulations, and experience implementing successful programs and processes to ensure compliance.
• Strong organizational, communication, and effective problem-solving skills. Independent judgment to plan, prioritize, and organize a diversified workload with attention to detail.
• Proven ability to lead highstakes, fastmoving, and highvisibility functions that require strong attention to detail and sound judgment. Ability to manage multiple priorities in a complex environment.
• Ability to collaborate and work successfully in a team environment.
• Excellent oral, written, presentation, and customer service skills, and the ability to interact well with people of all ages and backgrounds, including families of veteran dependents.
• Ability to manage and adhere to tight deadlines and handle multiple tasks simultaneously.
• Experience identifying compliance risks and implementing policies or processes to mitigate associated risks
• Demonstrated commitment to providing high-quality customer service and ability to inspire trust in others.
• Demonstrated ability to communicate effectively; establish, motivate, and lead effective teams; manage conflict and change.
• Proven expertise in the ability to think critically and creatively, act with strategic agility, deal with ambiguity, evaluate and resolve problems, and formulate strategies to deliver results on long- and short-term goals.
• Ability to recognize challenges, problem solve and introduce innovative solutions.
• Proven ability to implement policies and manage operations in a large, complex environment.
• Excellent oral and written communication skills to interact with faculty, students, administrators, and external stakeholders.

• Master's degree in higher education, public administration, or related field.
• Direct experience working with military-affiliated populations in higher education.
• Experience working with the military-affiliated population and knowledge of resources available to the population.
• Experience working with accrediting agencies, auditors, or government entities.
• Project management experience and a commitment to continuous improvement.
• Experience leading and developing managerial staff.
• Proven ability to deliver high-quality service and build trust with various stakeholders.
• Advanced skills in planning, organizing, and managing competing priorities.
• Familiarity with university policies and student development theory.
• This position is designated as one of Special Trust and requires adherence to university data security and confidentiality standards.

Salary Range

$100,000 + depending on qualifications

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Additional hours during peak periods as needed

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.