PAT NAVGTR NON-CLIN 3 CX
Job Summary
Job Function Summary:
Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.
Generic Scope (not customizable, will not be used in the job posting/advertisement):
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.
Custom Scope (customizable, will be used in the job posting/advertisement):
The Behavioral Health Patient Navigator provides time-limited, high-touch care coordination, systems navigation, and family engagement for children and adolescents with moderate-to-severe behavioral health needs seen in the Behavioral Health Crisis Response and Bridge Clinic (CRBC). The Behavioral Health Navigator functions in close collaboration with licensed clinicians in the CRBC to support care planning, service linkage, engagement, and continuity, particularly for youth experiencing high acuity, recent crisis utilization, or transitions between levels of care. The Behavioral Health Navigator will provide high-touch, family-centered engagement and outreach, assist with insurance navigation, transportation, forms, and intake requirements. They will engage in culturally responsive and developmentally appropriate engagement strategies and proactively identifie and addresse access barriers.
Serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $54,500 - $115,500 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The Crisis Response and Bridge Clinic provides short-term, transitional behavioral health services for individuals experiencing acute psychological distress or awaiting connection to ongoing care. The clinic offers rapid access to individual therapy, family therapy, psychiatric consultation, and care coordination, helping to stabilize patients and support continuity of care. Integrated within the clinic is an on-site crisis response component, delivering timely risk assessments, safety planning, and de-escalation support for patients presenting in crisis. Services are trauma-informed, culturally responsive, and grounded in principles of equity and recovery Required Qualifications
- Minimum of 2+ years of relevant experience
- Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians.
- Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
- Excellent written and verbal communication skills.
- Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
- Nonjudgmental, energetic, positive, harm-reduction approach to assisting patients with SUD.
- Interest/proficiency in working with individuals recently released from incarceration, homeless individuals, and other marginalized populations
- Understanding of SUD as a medical condition and MAT as an effective, evidence-based treatment
- Understanding that abstinence-based behavioral programs that discourage MAT are not evidence-based.
- Preference for applicants with connections to and reflecting the diversity of the local community.
Preferred Qualifications
- Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved
- Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniques.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 005199 PAT NAVGTR NON-CLIN 3 CX Job Category Allied Health Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Campus Benioff Children's Hospital |
University of California - San Francisco Campus and Health
Feb 04, 2026