Delivery Lead - General Bank Credit Operations (Remote)

This is a remote role that may be hired in several markets across the United States.

This position is a part of the General Bank Credit Operations organization. This role will coordinate with project teams, business analysts, training teams, and system users throughout the enterprise to ensure successful implementation of change. This role requires thought leadership and manages small to midsized processes, products, projects and programs in the delivery life cycle for General Bank loan origination systems.

• Delivery Execution - Advanced in core delivery functions which includes ownership of the complete delivery lifecycle (from product / program / process initiation to completion), for small to mid-sized efforts, focused on achieving business objectives while maintaining high team performance. Accountable for coordinating change management, training, and process documentation. Leads conversations with system users on change impact and consolidate feedback for project and technical teams. Examines outcomes to identify potential issues, risks, and areas for improvement. Communicates recommendations to relevant stakeholders through reports or other documentation.
• Process & Standards - Evaluates opportunities to streamlines processes and workflows to improve operational efficiency and lead the development of solutions in collaboration with multiple teams. Implements best practices to drive efficiency and improve time to production. Partners with the enterprise PMO as needed to ensure all projects meet quality standards and compliance including SDLC, Project Management Lifecycle, Agile Standards, etc. Works with peers and junior staff to drive standardization of delivery practices in alignment to enterprise standards and controls. Drives best practices, governance, compliance and standards across the delivery organization.

• Bachelor's Degree and 6 years of experience in Project Management OR High School Diploma or GED and 10 years of experience in Project Management

Preferred Qualifications

• Experience leading change in all levels of an organization
• Deep knowledge of branch banking processes and loan origination
• Excellent communication, facilitation, and presentation skills

This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $135,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits