Lead Technical Product Manager, Quote-to-Cash

Inside the Role

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

Product strategy and roadmap

• Own the multiyear roadmap across aftermarket and new truck subscription origination; tie outcomes to customer/dealer experience and commercial goals.
• Translate customer and business needs into prioritized epics, features, and clear user stories/acceptance criteria.
• Define commercial constructs (bundles, tiers, renewals, promotions) with Product Management and Finance.

Platform ownership and governance

• Own CPQ catalog structure, attribute models, configuration rules, eligibility, and entitlements for fleet connectivity offerings.
• Ensure pricing accuracy, discount controls, approvals, and policy/regulatory compliance.
• Define and enforce service activation prerequisites (CTP health, vehicle registration, in-service date, T&Cs, active subscriptions)
• Drive standardization for system audit, data retention, and access controls across Subscription Platform to avoid gaps/contradictions.

Delivery and quality

• Lead backlog, sprint ceremonies, and release readiness with engineering and QA; drive defect prevention and fast resolution.
• Own quality for key subscription creation flows.
• Own acceptance criteria and validate functionality before release.
• Coordinate UAT with business users, ensuring realworld scenarios are tested.
• Review test plans to ensure coverage of pricing, quoting, contract clauses, order flows, billing rules, and revenue policies.
• Support golive and hyper-care activities.

Experience and enablement

• Deliver frictionless quoting and guided selling for customers, fleets, and dealers.
• Partner with UX, Customer Portal, and Excelerator Parts teams to enable and design intuitive flows for user journeys.
• Deliver the Customer Portal shop experience (catalog discovery, cart, checkout, payments, invoice access, subscription management, renewals, and selfservice changes).
• Own training, documentation, and change management for dealers, internal sales, and support teams.

Integration and architecture

• Govern CPQ integrations/APIs; ensure reliability, observability, and change control.
• Align with enterprise architecture, security/SSO, privacy; manage telemetry entitlements, usage, renewals, and billing data flows.

Operations and continuous improvement

• Monitor KPIs and drive continuous improvement
• Own incident triage and root cause analysis for CPQ issues affecting customers, fleets, and dealers.
• Lead retrospectives and implement improvements in process, tooling, and automation.

Stakeholder management and communication

• Serve as the primary point of contact for CPQ roadmap and releases; communicate plans, risks, and impacts to all stakeholders.
• Facilitate alignment across Product Strategy, New Truck Sales, Engineering, Aftermarket Fleet Services Group, Sales Ops, Finance, Legal, Support, and IT leadership.

Knowledge You Should Bring:

• Bachelor's degree in Business, Engineering, Computer Science, IT, or related field; five years of relevant experience is required.
• At least two years in software development or IT.
• Hands-on ownership of a subscription CPQ platform (preferably Salesforce CPQ): catalog/pricing configuration, rules/eligibility, approvals, entitlements, renewals.
• Strong Agile delivery experience; proficiency with JIRA and Confluence; proven history of delivering commercial solutions with software engineering teams.
• Exceptional communication skills and ability to communicate across regions and various levels of internal and external partners.
• Exceptional technical documentation skills
• Working knowledge of connectivity subscription flows and interfaces.
• Domain familiarity with telematics/fleet connectivity.
• Strong ability to context switch and manage competing priorities in a fast paced, ambiguous environment.
• An attached resume is required.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Schedule Type:

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• Visa sponsorship will only be open to current Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa

• All other applicants must be legally authorized to work permanently in the country the position is located in at the time of application

• Final candidate must successfully complete a criminal background check

• Final candidate may be required to successfully complete a pre-employment drug screen

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.