New

Strategic Service Associate - DCI

Duke Clinical Research Institute
relocation assistance
United States, North Carolina, Durham
300 West Morgan Street (Show on map)
Feb 06, 2026
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Work arrangement - Onsite DUH MUDD Building General Description of the Job Class Contribute to the achievement of the DCI Strategy, Growth and Operations mission through the development and leadership of performance improvement activities in the strategic, operational and/or clinical arenas. Monitor activities and the design and implementation of strategies to enhance growth strategies and oncology operations across the system. Duties and Responsibilities of this Level Plan activities aimed at improving DCI performance in operations or quality. Serve as a project manager for interdisciplinary teams. Identify opportunities for improved performance and bring together key stakeholders to work through process improvement initiative. Use Tableau dashboards to Analyze data to identify adverse trends and/or undesirable performance. Determine additional data needs and work with DCI IT to implement. Produce reports and presentations on performance improvement related to DCI Access Operations. Establish performance targets for DCI Strategy, Growth and Operations across health system. Utilize performance improvement techniques and methodologies Design and implement strategies for enhancing performance within new patient access and desk operations. Develop, maintains and enhances knowledge through orientation, self- evaluation and professional development. Responsibilities may include varying levels of strategic planning and human and fiscal resource management. Perform other related duties incidental to the work described herein. Minimum Qualifications Education Bachelors degree in a business or health-related field is required. Experience Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required. Experience can be supplemented with a Master's degree, with a Master's being equivalent to two years of experience. Preferred project management experience. Hospital operations experience. Knowledge, Skills and Abilities Effective written and verbal communication skills. Ability to communicate with customers/staff with diverse educational backgrounds. Analysis of data and processes for opportunities for improvement. Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use oftime, and organization. Knowledge of accreditation standards andregulations related to health care. Attention to detail and accuracy. Computer literacy Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.