Senior Analyst - Quality

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

Our team's vision is to be Microchip's trusted advisors. The Quality Analyst will be a key interface between Sales and Microchip's internal teams through the Non-Standard Customer Action Request (NSCAR) process. The Quality Analyst will partner with stakeholders to provide timely, accurate, and consistent responses to customers' requests for non-public information and will also help drive continuous improvement initiatives. Key responsibilities include:

• Collaborate with Sales, Quality, Engineering, and Support teams to research and provide accurate and timely responses to customer inquiries related to products, quality, and technical information not publicly available. Inquiries may include information related to Microchip's Quality Management System, qualification and reliability data, and product characteristics.
• Manage and track customer inquiries using project management principles to ensure timely and complete responses while meeting customer and business expectations.
• Organize, analyze, and clearly communicate technical information to both technical and non-technical audiences through written responses, presentations, and documentation.
• Participate in continuous improvement initiatives to enhance efficiency, accuracy, and consistency of responses.
• Serve as a professional and culturally aware interface when interacting with global teams and customers.
• Perform additional duties as assigned to support departmental and organizational objectives.

Requirements/Qualifications:

• Associate's degree in business, engineering, or a technical field, or equivalent combination of education and experience
• 3-5 years of experience in a sales, customer-facing, or quality-related role; semiconductor industry experience preferred
• Familiarity with project management methodologies or tools (e.g., task tracking, prioritization, or formal project management frameworks) used to manage multiple concurrent customer requests
• Strong verbal and written communication skills with the ability to convey complex technical information clearly. Customer interaction experience or demonstrated ability to develop strong customer communication skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Self-motivated, detail-oriented, and capable of working independently as well as collaboratively
• Demonstrated problem-solving, analytical, and influencing skills
• Knowledge of integrated circuits, semiconductor manufacturing processes, and industry standards such as ISO 9001, ISO 14001, IATF 16949, JEDEC, and AEC preferred

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Benefits of working at Microchip

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.