Customer Service Rep

Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.

-Scan all incoming mail and properly send to recipients.

-Create shipping labels for domestic and international shipments

*Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.

*Sort, deliver and pick-up mail and packages according to established time frames and service standards on multiple floors pushing mail cart as needed.

*Assist with loading and unloading of deliveries as needed, maintain shipping and receiving area as required.

*Handle time-sensitive material like confidential, urgent packages

*Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express, UPS and all accountable mail.

-Handle ferry run multiple times per day

*Cross train and utilize equipment in all areas (copy, fax , messenger) and perform other duties as required

*Must become fully familiar with a variety of onsite equipment and be capable and willing to perform first level troubleshooting.

* Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.

* Demonstrate flexibility in satisfying customer demands in a high volume, production environment.

* Maintain mail carts and other important documents related to associate or employee moves

*Adhere to all safety procedures

Work schedule: 8am-1pm

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled