Intern, Partner Operations

Are you on the hunt for a meaningful internship where you can dive into hands-on experiences with a company that prioritizes its employees? Look to Hyland! As an intern, you'll collaborate with various departments, tackle projects, develop new skills, expand your professional connections, and become an integral part of our amazing team. Explore the inner workings of a large, award-winning software company while advancing your expertise and career growth. We value our customers and employees alike and will help you reach your full potential no matter where you are in the world. An internship at Hyland marks the beginning of your journey toward future success. Come explore what we have to offer!

This position will be remote

Handson exposure to enterprisescale global partner programs

• Real responsibility supporting a major program transformation

• Experience across governance, analytics, enablement, and partner platforms

• Collaboration with senior leaders and crossfunctional teams

• Development of highly transferable skills in operations, data, and program management

The Partner Operations Intern plays a key role in supporting the systems, data, and processes that power Hyland's global partner ecosystem. This role is ideal for someone who enjoys organizing information, improving data quality, and helping large programs run smoothly. You'll work closely with Partner Operations, Enablement, and Governance teams to ensure our partner platforms, content, and reporting are accurate, consistent, and ready for scale.

This internship offers handson experience with enterpriselevel partner programs, exposure to crossfunctional teams, and the opportunity to build highly transferable skills in operations, analytics, and program management.

• Clean, validate, and standardize partner and contact data across PRM and partner surveys

• Maintain trackers, logs, supporting evidence, and audit trails

• Support PRM testing, including workflows, content, links, emails, and picklists

• Create short "howto" materials for common PRM tasks

• Assist with Partner Locator setup (if enabled)

• Catalogue partnerfacing content across Highspot, Community, Portal, and PRM

• Identify duplicated, outdated, or missing partner content

• Track updates and ensure consistency across all program documents

• Maintain governance artifacts and decisiongate status logs

• Track enablement completions, certifications, QBR actions, and escalations (facts only)

• Support scorecard data hygiene (no scoring or decisionmaking)

• Compile partner performance KPIs and support KPI dictionary development

• Clean and summarize Partner Survey data

• Prepare structured inputs for senior leadership review

• Currently enrolled in an educational institution
• Proficiency with Microsoft Office software products
• Attentive to department needs as demonstrated by rapid and high-quality responsiveness to requests
• Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Capable of identifying and completing tasks independently, with a sense of urgency and ownership
• Demonstrated success at maintaining high personal work standards
• Demonstrated ability to handle sensitive information with discretion and tact
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the position.

• Strong attention to detail and comfort managing data

• Basic analytics and reporting capability (Excel, Sheets, or similar)

• Ability to organize and document complex information clearly

• Comfortable working across multiple systems and tools (PRMs, portals, content platforms)

• Creative problem solver

• Analytical mindset

• Curious and eager to learn

• Coachable and open to feedback

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 4 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!

• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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